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About the role: Answers and directs phone calls, take reservation inquiries, in room dining order taking, HotSOS requests, email and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Job Responsibility:
Answers and directs phone calls
Take reservation inquiries
In room dining order taking
HotSOS requests
Email and faxes in an efficient, courteous and professional manner
Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue
Actively seeking solution to resolve the problem
Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems, high-speed Internet system and facsimile machines
Ability to understand and have full knowledge of Hotel Information
Assist guest with placing restaurant reservations and managing in-room dining order
Requirements:
Excellent written and verbal communication skills to prepare and deliver reports
Apply an ethical approach to the outcome of situations
Plan and monitor duties to ensure effective and efficient use of all available resources
Strong interpersonal and relationship-building skills to work with peers, superiors and clients
Must possess legal work authorization for Japan
Must be fluent in English and Japanese business communication
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
50%F&B outlet discount for other Four Seasons Hotel in Japan (except SÉZANNE)