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Core Agent

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Four Seasons

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Location:
Japan , Tokyo

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

About the role: Answers and directs phone calls, take reservation inquiries, in room dining order taking, HotSOS requests, email and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Job Responsibility:

  • Answers and directs phone calls
  • Take reservation inquiries
  • In room dining order taking
  • HotSOS requests
  • Email and faxes in an efficient, courteous and professional manner
  • Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue
  • Actively seeking solution to resolve the problem
  • Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems, high-speed Internet system and facsimile machines
  • Ability to understand and have full knowledge of Hotel Information
  • Assist guest with placing restaurant reservations and managing in-room dining order

Requirements:

  • Excellent written and verbal communication skills to prepare and deliver reports
  • Apply an ethical approach to the outcome of situations
  • Plan and monitor duties to ensure effective and efficient use of all available resources
  • Strong interpersonal and relationship-building skills to work with peers, superiors and clients
  • Must possess legal work authorization for Japan
  • Must be fluent in English and Japanese business communication
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • 50%F&B outlet discount for other Four Seasons Hotel in Japan (except SÉZANNE)
  • Complimentary Employee Meals
  • Social insurance
  • Define contribution benefit
  • Yearly health check up

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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