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Coordinator, Tourism Development

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Liverpool Football Club

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Location:
United Kingdom , Anfield Stadium

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an experienced Co-Ordinator to join the Stadium Tours & Museum team. Supporting the Senior Co-ordinator in Tourism Development, in the operational, technical and commercial delivery of the Stadium Tours department. Acting as the lead technical specialist, you will be responsible for the performance and integration of digital platforms including the website, booking and POS systems, payments and third-party APIs, ensuring seamless functionality, accurate financial reporting and an exceptional customer experience. The role also oversees the management and maintenance of all visitor-facing technology across the museum and tour route, working closely with internal teams and external partners to drive revenue growth, innovation and reputational excellence.

Job Responsibility:

  • Manage and optimise the Stadium Tours microsite and booking journey
  • Work collaboratively with Marketing, CRM and Digital teams to analyse performance
  • Oversee the day-to-day operation of the Stadium Tours ticketing platform
  • Manage integrations between the booking platform, website, POS till systems and third-party providers
  • Support deployments, testing and backlog management for digital platforms
  • Ensure accurate financial reporting across booking, POS and payment systems
  • Support payment operations including issue investigation and compliance
  • Develop and maintain API connectivity with third-party partners
  • Troubleshoot and resolve technical or connectivity issues
  • Provide technical oversight and support for Stadium Tour and Museum technology
  • Liaise with external contractors and suppliers
  • Support colleagues through guidance and training on systems

Requirements:

  • Previous experience supporting digital or technical systems in a customer-facing environment
  • Confidence using multiple platforms and troubleshooting issues
  • Experience working with internal and external stakeholders
  • Experience supporting projects or senior managers
  • Experience identifying and managing risks
  • Proactive, adaptable and resourceful
  • Practical IT or technology maintenance skills
  • Ability to clearly explain technical issues to non-technical colleagues

Nice to have:

Experience within attractions, tourism or specialist ticketing systems

What we offer:
  • 25 days holiday plus 8 bank holidays
  • Option to purchase up to an additional 5 days holiday
  • Contributory pension scheme matching up to 5.5%
  • Life Assurance Cover
  • Free financial guidance and mortgage advice
  • Car salary sacrifice scheme
  • Cycle to Work scheme
  • Purchase season ticket loans
  • Exclusive shopping discounts & cashback with top retailers
  • Will Writing Service
  • Employee Assistance Programme
  • Medicash Health Cash Plan
  • Volunteering opportunities
  • Special LFC perks – retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts

Additional Information:

Job Posted:
January 06, 2026

Expiration:
January 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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