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Assist in the management of rooms inventory to maximize cluster rooms revenue as well as maintain accurate reservation system information. Assist in the preparation of the agenda and other supporting documents for sales strategy meetings. Assist in managing room authorizations, rates, and restrictions, including communicating with rate restrictions and strategy to properties. Assist with account diagnostics and monitoring transient and group inventory to ensure straight-line availability. Assist in the implementation of hotel sales strategies in the reservation and inventory systems. Escalate technical questions relating to the reservations and property management systems to the correct support desk in a timely manner. Monitor the compliance with and participation in Company promotions and eCommerce channels.
Job Responsibility:
Assist in the management of rooms inventory to maximize cluster rooms revenue as well as maintain accurate reservation system information
Assist in the preparation of the agenda and other supporting documents for sales strategy meetings
Assist in managing room authorizations, rates, and restrictions, including communicating with rate restrictions and strategy to properties
Assist with account diagnostics and monitoring transient and group inventory to ensure straight-line availability
Assist in the implementation of hotel sales strategies in the reservation and inventory systems
Escalate technical questions relating to the reservations and property management systems to the correct support desk in a timely manner
Monitor the compliance with and participation in Company promotions and eCommerce channels
Follow all company policies and procedures
ensure uniform and personal appearances are clean and professional
maintain confidentiality of proprietary information
protect company assets
Welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
thank guests with genuine appreciation
Speak with others using clear and professional language
answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
listen and respond appropriately to the concerns of other employees
Comply with quality assurance expectations and standards
Read and visually verify information in a variety of formats
move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
stand, sit, or walk for an extended period of time