Contractor Support Administrator | Accounts Payable

• Investigate contractor payment queries not actioned correctly through our autopayment system to rectify and adjust payments to the contractors accurately, following RAC policies and agreed procedures
• Act as the main point of contact for contractor payment queries, providing clear and timely updates
• Resolve payment issues, ensuring contractors receive the right information and support
• Manage shared and personal inboxes, prioritising queries and keeping communication organised
• Work closely with internal teams, including Contractor Management and Customer Solutions Centre
• Provide general administrative support, ensuring accurate data entry and tidy records
• Build positive relationships with contractors, offering helpful, professional service

• Experience in administration, customer service or finance support
• Strong Excel skills, including confidence with formulas, VLOOKUPs and pivot tables
• Good communication skills, both written and verbal
• High attention to detail and strong organisational ability
• A friendly, helpful approach with the confidence to speak with contractors
• Ability to work independently while being a supportive team player
• A proactive mindset — willing to learn, ask questions and improve processes
• Strong numerical and data entry skills

Experience using ICAD or similar systems

• Competitive salary plus automatic enrolment in our ‘Owning It Together’ Colleague Share Scheme
• Free RAC Breakdown Service from day one
• Access to a car salary sacrifice scheme (including electric vehicle options) after 12 months
• 25 days annual leave, plus bank holidays
• Paid family leave, flexible schedules, and practical resources to help navigate personal commitments
• Pension scheme with up to 6.5% matched contributions
• Life assurance cover up to 4x salary (10x optional with flex benefits)
• 24/7 confidential support service available to you and household members aged 16+
• Access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more