Contract Tier 3 Helpdesk Analyst Job at Robert Half (Nashville)

Contract Tier 3 Helpdesk Analyst

Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Extensive experience in a Tier 3 helpdesk or advanced technical support role
In-depth knowledge of desktop operating systems (e.g., Windows, macOS), server systems, software applications, and advanced network concepts
Proficiency in troubleshooting complex technical issues and providing expert guidance
Strong communication and leadership skills
Relevant IT certifications (e.g., Cisco Certified Network Professional, Microsoft Certified Solutions Expert) are a plus
Ability to mentor and support junior team members effectively
Exceptional problem-solving skills and adaptability

Job Responsibility

Advanced Problem Resolution: Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems
Escalated Ticket Management: Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction
Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems
Root Cause Analysis: Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability
Documentation and Knowledge Sharing: Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team
Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems
Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions
Performance Optimization: Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Contract Tier 3 Helpdesk Analyst

Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Extensive experience in a Tier 3 helpdesk or advanced technical support role is essential
In-depth knowledge of desktop operating systems (e.g., Windows, macOS), server systems, software applications, and advanced network concepts
Proficiency in troubleshooting complex technical issues and providing expert guidance
Strong communication and leadership skills
Relevant IT certifications (e.g., Cisco Certified Network Professional, Microsoft Certified Solutions Expert) are a plus
Ability to mentor and support junior team members effectively
Exceptional problem-solving skills and adaptability

Job Responsibility

Advanced Problem Resolution: Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems
Escalated Ticket Management: Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction
Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems
Root Cause Analysis: Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability
Documentation and Knowledge Sharing: Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team
Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems
Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions
Performance Optimization: Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Contract Tier 1 Helpdesk Analyst

Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's I...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a Tier 1 helpdesk or technical support role is beneficial but not mandatory
Strong communication and customer service skills
Basic understanding of desktop operating systems (e.g., Windows, macOS) and common software applications
Proficiency in troubleshooting and problem-solving
Excellent interpersonal skills and a customer-oriented approach
IT-related certifications (e.g., CompTIA A+) are a plus
Ability to follow processes and procedures while adapting to changing user needs

Job Responsibility

User Support: Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues
Ticket Management: Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems
Troubleshooting: Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals
Password Resets: Assist users with password resets and account access issues, following security protocols and authentication procedures
Documentation: Maintain detailed records of support requests, resolutions, and common issues for future reference
User Training: Provide guidance to end-users on software applications and best practices, helping them become more self-reliant
Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution
Remote Support: Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Contract Tier 1 Helpdesk Analyst

Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's I...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a Tier 1 helpdesk or technical support role is beneficial but not mandatory
Strong communication and customer service skills
Basic understanding of desktop operating systems (e.g., Windows, macOS) and common software applications
Proficiency in troubleshooting and problem-solving
Excellent interpersonal skills and a customer-oriented approach
IT-related certifications (e.g., CompTIA A+) are a plus
Ability to follow processes and procedures while adapting to changing user needs

Job Responsibility

User Support: Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues
Ticket Management: Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems
Troubleshooting: Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals
Password Resets: Assist users with password resets and account access issues, following security protocols and authentication procedures
Documentation: Maintain detailed records of support requests, resolutions, and common issues for future reference
User Training: Provide guidance to end-users on software applications and best practices, helping them become more self-reliant
Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution
Remote Support: Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Contract Tier 2 Helpdesk Analyst

Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a Tier 2 helpdesk or technical support role is essential
Strong knowledge of desktop operating systems (e.g., Windows, macOS), software applications, and network concepts
Proficiency in troubleshooting complex technical issues
Exceptional communication and interpersonal skills
IT-related certifications (e.g., CompTIA Network+, Microsoft Certified Desktop Support Technician) are a plus
Ability to work under pressure and manage multiple escalated support requests effectively
Strong problem-solving skills and adaptability

Job Responsibility

Advanced Troubleshooting: Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support
Ticket Resolution: Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction
User Training: Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency
Documentation: Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team
Vendor Coordination: Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions
Remote Support: Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required
Root Cause Analysis: Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence
Escalation Management: Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Contract Tier 2 Helpdesk Analyst

Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a Tier 2 helpdesk or technical support role is essential
Strong knowledge of desktop operating systems (e.g., Windows, macOS), software applications, and network concepts
Proficiency in troubleshooting complex technical issues
Exceptional communication and interpersonal skills
IT-related certifications (e.g., CompTIA Network+, Microsoft Certified Desktop Support Technician) are a plus
Ability to work under pressure and manage multiple escalated support requests effectively
Strong problem-solving skills and adaptability

Job Responsibility

Advanced Troubleshooting: Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support
Ticket Resolution: Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction
User Training: Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency
Documentation: Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team
Vendor Coordination: Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions
Remote Support: Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required
Root Cause Analysis: Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence
Escalation Management: Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Swedish Language Expert & Complaints Associate

Are you fluent in Swedish? Would you like to fire up your career by working as a...

Location

Greece , Athens

Salary:

1450.00 EUR / Month

Randstad

Expiration Date

December 30, 2026

Requirements

Eligible to work in Greece
An exceptional level in the Swedish Language
Advanced English skills
Excellent verbal & written communication skills
PC literacy

Job Responsibility

Manage incoming requests & ensure an utmost customer satisfaction
Resolve customer inquiries regarding customer suggestions
Provide accurate, valid & complete information by using the right methods/tools
Build sustainable relationships of trust through open & interactive communication
Promote additional features relevant to the client’s new services & training material
Verify and correct machine-generated translations of answers to customer queries
Understand and translate the meaning and tone of written words from one language to another
Recognize and provide feedback on issues found in the email

Fulltime

New

Romanian speaking travel agent

Are you fluent in Romanian? Would you like to fire-up your career by working as ...

Location

Greece , Athens

Salary:

Not provided

Randstad

Expiration Date

December 30, 2026

Requirements

High adaptability in dynamic working environments & rotating shifts
Strong communication skills, both written and verbal
Client-centric mindset
Ability to identify customer needs and resolve issues
Results-oriented, highly organized
An exceptional level in the Romanian language
Advanced English skills
PC literacy

Job Responsibility

Manage incoming requests & ensure an utmost customer satisfaction
Resolve customer inquiries regarding guest’s booking
Provide accurate, valid & complete information by using the right methods/tools
Build sustainable relationships of trust through open & interactive communication

Contract Tier 3 Helpdesk Analyst

Robert Half

Location:
United States , Nashville

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 31, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Contract Tier 3 Helpdesk Analyst

Contract Tier 3 Helpdesk Analyst

Contract Tier 3 Helpdesk Analyst

Contract Tier 1 Helpdesk Analyst

Contract Tier 1 Helpdesk Analyst

Contract Tier 2 Helpdesk Analyst

Contract Tier 2 Helpdesk Analyst

Swedish Language Expert & Complaints Associate

Romanian speaking travel agent

Contract Tier 3 Helpdesk Analyst

Robert Half

Location:United States , Nashville

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 31, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Contract Tier 3 Helpdesk Analyst

Contract Tier 3 Helpdesk Analyst

Contract Tier 3 Helpdesk Analyst

Contract Tier 1 Helpdesk Analyst

Contract Tier 1 Helpdesk Analyst

Contract Tier 2 Helpdesk Analyst

Contract Tier 2 Helpdesk Analyst

Swedish Language Expert & Complaints Associate

Romanian speaking travel agent

Location:
United States , Nashville

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
January 31, 2026