Contract Advisor

• Ensuring our on-site store is open for the core-contracted hours of 09:00 – 15:00, Monday – Thursday (24 hours a week)
• Delivering first class customer service and effectively managing customer orders and quotations utilising both Arco’s and Customers ordering platforms
• Supporting AWE Stakeholders to manage respiratory equipment
• Managing our dedicated customer email inbox
• Pro-actively managing customer back orders, looking at ways to deliver to time, source alternatives and keep Site Manager and customers updated
• Organising returns and collections and rotation of stock according to season
• Assisting with event planning

• Good communication skills
• Excellent customer service skills
• Self-motivated
• Ability to plan, prioritise and effectively manage daily/weekly workload
• Able to deal with complex and demanding enquiries

Knowledge/experience of Microsoft Office and SAP

• Bonus
• 32 days holiday inclusive of bank holidays
• Opportunity to purchase 5 additional days annual leave each calendar year (subject to qualifying salary)
• 2 fully paid Community Volunteering days every year
• An excellent pension (up to 8% Arco contribution) and x4 Life Assurance scheme
• A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products
• Free, 24-hour access to our Employee Assistance Programme
• Health Cash Plan where we'll reimburse up to 100% of everyday healthcare costs
• Access to our Learning Management System, to support your personal and career development
• Long-term service awards