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Play a crucial role in the mobilisation and smooth operation of new contract. This is a busy role in a supportive fun team where each day presents new challenges. Supporting the Lead Contract Administrator in delivering exceptional service across multiple sites in London.
Job Responsibility:
Manage incoming emails and efficiently load job requests into IT system
Coordinate deployment of engineers or operatives to sites for essential repairs
Ensure client's IT system is updated promptly and accurately
Enter costs meticulously to facilitate accurate billing processes
Assist in organising and scheduling planned maintenance tasks
Help produce insightful reports for contract manager and client
Make and receive calls from scheme managers and engineers to support contract operations
Requirements:
Experience in contract administration, helpdesk, contact centre, or administrative roles
Strong organisational skills with a keen eye for detail
Proficiency in Excel
Proactive approach to problem-solving
Ability to manage high-pressure situations
Excellent communication skills
Positive attitude
Nice to have:
Experience in contract administration, helpdesk, contact centre, or administrative roles (preferred)
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