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NMI is looking for a Content Manager to lead the development and execution of the company’s content strategy as we continue to grow our leadership position in embedded payments and fintech. This role owns content across the full spectrum, from strategic thought leadership to practical, product-led content. You will help define how NMI shows up to its core audiences, including ISOs, banks, payments professionals, ISVs and developers, ensuring our content educates, engages and builds credibility and trust. Success will be measured not only by output, but by impact: audience engagement, message clarity and contribution to broader go-to-market goals. The ideal candidate is both a strong writer and a strategic thinker. You are comfortable owning a content calendar, collaborating cross-functionally, working with agencies and subject matter experts, and experimenting with new formats and channels.
Job Responsibility:
Own and develop NMI’s content strategy, ensuring alignment with business goals, objectives and go-to-market priorities
Define editorial priorities and build and manage the editorial calendar, aligning content to support key themes, campaigns, launches and integrated marketing programs
Lead the creation of high-quality content across formats, including website copy, blogs, thought leadership, whitepapers, ebooks and case studies
Set the standard for how complex payments and fintech topics are communicated, ensuring clarity and consistency across audiences, including ISOs and payments professionals as well as technical stakeholders
Establish NMI’s presence in external, audience-relevant platforms and communities, including payments and fintech channels as well as developer-focused spaces such as Substack, Reddit, GitHub discussions and other relevant industry forums
Partner closely with product, engineering, and subject matter experts to produce credible, accurate content, including technical blog content when appropriate
Collaborate with cross-functional teams and external agencies, influencing content direction and ensuring alignment
Act as the senior editorial authority, setting tone of voice, writing and reviewing high-impact content, and ensuring quality and brand consistency
Measure content performance and engagement metrics, conduct content audits, and use insights to refine strategy, formats and distribution
Requirements:
5+ years of experience in a content or editorial role (either in-house or at an agency) in payments, fintech, SaaS or a similarly complex technology environment
Bachelor’s degree in English, journalism, communications, marketing or related field
Strong understanding of payments, embedded payments and NMI’s target audiences, including ISOs, payments professionals, ISVs, banks, fintech partners, and developers
Exceptional writing, editing and storytelling skills, with the ability to adapt tone and format for different audiences and channels
Working knowledge of SEO best practices, keyword strategy and website analytics, with the ability to use data to inform content decisions
Excellent organizational and project management skills, with the ability to manage multiple initiatives, stakeholders and deadlines in a fast-paced environment
Confidence working with senior stakeholders, including product leaders and executives, to shape narratives and thought leadership
Comfortable creating content beyond owned channels, with an interest in platform-native and community-driven distribution across both industry and technical spaces
An awareness of emerging content tools/techniques/best practice that can bring value to the business
A strategic mindset combined with a proactive, collaborative approach and the ability to take ownership from idea to execution
High standards for quality, accuracy and consistency, and the confidence to enforce them
What we offer:
Competitive compensation
Flex PTO Policy
Health, Dental and Vision Insurance
Life, ADD, Short-term and Long-term Disability insurance
401k matching up to 4% after two months of service