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Content & Knowledge Associate

optmyzr.com Logo

Optmyzr

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Location:
India, Hyderabad

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Knowledge that Empowers: Build and maintain resources that help teams and customers find answers quickly, improving efficiency and reducing friction across the organization. Impactful Content: Shape how people interact with our tools and processes by creating clear, user-friendly documentation, guides, and training materials that make a real difference. Collaboration at Scale: Work alongside product managers, engineers, customer support, and marketing teams—your content and knowledge systems will be at the center of how Optmyzr communicates internally and externally. Continuous Learning: Stay engaged with evolving products and processes, refining your expertise while keeping our knowledge base accurate, relevant, and future-ready. Global Reach: Contribute to a platform used by advertisers worldwide—your work ensures that thousands of users can confidently navigate and maximize Optmyzr’s tools.

Job Responsibility:

  • Draft and update help center articles, FAQs, and internal guides under guidance
  • Assist with Spanish-English translations for product content (if applicable)
  • Run spelling, link, and formatting checks
  • flag outdated or inconsistent content
  • Organize and maintain internal documentation for quick retrieval and updates
  • Tag and file customer-facing content (docs, videos) to match tone and structure standards
  • Flag trends in support tickets or recurring questions and suggest new content ideas
  • Tag and surface support chats/emails/calls for internal quality review samples
  • Help coordinate internal learning sessions
  • take notes and prep materials
  • Learn Optmyzr’s platform, core use cases, and how our customers get value

Requirements:

  • detail-oriented and enjoy organizing information
  • great communication skills- fluent in both written and spoken English
  • can write clearly and follow tone/style guidelines
  • like spotting inconsistencies or gaps in instructions and fixing them
  • fresh graduates or up to 2 years of experience
  • prefer working behind the scenes to make things clearer and smoother
  • curious about how SaaS products work (bonus if you've worked with one before)
  • comfortable asking questions and collaborating with teammates in different time zones
  • based in Hyderabad or are willing to relocate

Nice to have:

curious about how SaaS products work (bonus if you've worked with one before)

Additional Information:

Job Posted:
December 11, 2025

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