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Uber is evolving the way the world moves by integrating advanced intelligence into every facet of our global platform to create more intuitive and proactive experiences. We are establishing a core leadership group to define how the next generation of AI-driven interactions will scale across our flagship products and physical-world logistics. We are looking for a strategic coach/player—a content designer with deep AI fluency and the organizational maturity to architect Uber's intelligence layer. You are a systems thinker comfortable in the trenches of high-fidelity craft and capable of rallying global teams around a shared vision.
Job Responsibility:
Partner within a high-density senior design pod to define the design strategy for intelligent experiences and agentic behaviors across the user journey
Drive the evolution of standards for content and conversation design for AI, translating flagship innovations into scalable frameworks that empower teams across the organization
Establish a unified horizontal AI strategy, partnering with vertical product teams to ensure localized experiments align with a cohesive global design language
Solve the complex product experience challenges of non-deterministic systems, developing processes and tools to evaluate content and user experience in AI interaction
Demonstrate agility and thrive in ambiguity, successfully navigating diverse tasks and responsibilities across various initiatives within the Uber AI charter
Partner with Engineering and Product to shape the AI roadmap, advocating for design-led technical investments that enable proactive, human-centered behaviors
Show proactive leadership and stakeholder management, driving collaboration across teams
Guide and support fellow colleagues by sharing expertise in AI, content design, and conversation design
Requirements:
3+ years of experience in content design, UX writing, conversation design, or product content strategy
Direct experience researching Generative AI features, LLM-driven interfaces, or multi-step agentic workflows in a consumer-facing context
Deep understanding of LLM capabilities, latency, and multimodal inputs
Technically curious and experimental, with a proven ability to translate frontier technologies into tangible product experiences
Proven ability to drive organizational alignment across diverse product verticals through collaborative leadership and consensus-building
Strong ability to communicate complex product visions and tradeoffs to stakeholders, with the ability to advocate for content decisions
Adept at navigating extreme ambiguity and leading 0-1 initiatives with the strategic agility to recalibrate in response to shifting technical paradigms
Proven ability to manage multiple projects simultaneously while maintaining quality and meeting deadlines
What we offer:
Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
All full-time employees are eligible to participate in a 401(k) plan
Eligible for various benefits (details at https://jobs.uber.com/en/benefits)