Contact Centre Team Leader - Resolutions

As an IKEA Contact Centre Team Leader (Resolutions) your responsibilities will include, but are not limited to working collaboratively within our operations team whilst leading, coaching, and motivating your own team of co-workers. Ensuring your team are knowledgeable, competent, and inspired to provide exceptional customer service. Supporting IKEA to exceed our New Zealand customer expectations by securing a fast and easy customer experience. You will facilitate this through delivery of high performing, efficient, and quality contacts in the different remote customer meeting points. Handling conflict and providing constructive feedback. You will be instrumental in refining and updating working processes and will be proactive in building relationships with stakeholders to secure customer centricity. Understanding the needs of our customers and have the confidence to support all their needs throughout their shopping journey at IKEA. Demonstrate high leadership capabilities by leading the business through people and making things happen with flexibility, speed, and simplicity. Be a thoughtful decision-maker, focusing on performance and delivery while continuously learning and developing.