Contact Center AI Architect Job at Realign (Chicago)

New

Voice Phone Cloud Contact Center Architect

Design and implement voice and contact center solutions including Natural Langua...

Location

United States , Middletown

Salary:

Not provided

Ocean Blue Solutions

Expiration Date

Until further notice

Requirements

10+ years’ experience in designing, building, and managing high volume contact center
1+ years’ experience with Microsoft’s Dynamics Contact Center solution and Azure Communication Services
1+ years’ experience with leveraging copilot studio or other AI engine for natural language voice Bot and chatbot
Experience with at least 2 CTI integrations with Microsoft Dynamics CE platform or equivalent commercially available CRM systems
Experience in implementing passing context from IVR to the agent as part of designing omnichannel contact center platform
Strong understanding in ways to delegate PCI to other cloud hosted providers
Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module
Bachelor’s degree in business management or information systems

Job Responsibility

Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call
Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environment
Plan, document, and support the configuration of contact center supporting solutions
Create detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions with seamless integration with Natural Language IVR, ChatBOT, and CRM applications
Centralize contact center scripting, routing, recording, and integration with CRM and other systems
Act as the Lead Unified Communications Solution Architect, leading UC discovery sessions, developing modern contact center solutions based on client requirements, and creating low-level designs based on best practices
Develop and maintain detailed designs within the Cloud Network environment
Design and implement PCI-compliant phone and contact center architecture
Design and implement VDI agent architecture enabling and supporting the capabilities above
Develop, support, and implement architecture roadmaps and high-level designs for the Cloud Network environment as related to IVR and contact center solutions

Director, Global Customer Care

Circle K seeks an experienced and visionary Director of Global Customer Care to ...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
MBA or relevant advanced degree preferred
10+ years of progressive leadership experience preferred, in global customer experience, service operations, product management
transformation, digital strategy, or related fields—ideally in high-growth, customer-centric organizations, including a minimum of seven years of management responsibility
Proven ability to design and lead enterprise-scale transformation agendas, integrating automation, AI, and advanced technologies (e.g., Salesforce, Genesys) to modernize the customer journey and elevate service delivery
Proven success leading large-scale, global customer care operations, including management of BPOs, contact center teams, and multi-channel service delivery models
Demonstrated success in growing, developing, and retaining high-performing teams while fostering a culture of trust, inclusion, and engagement
Exceptional storyteller with strong executive presence and communication skills
Track record of delivering measurable improvements in NPS, CSAT, FCR, AHT, and cost-to-serve while simultaneously elevating customer satisfaction and agent performance
Deep curiosity and understanding of customer behavior, digital trends, and service design principles

Job Responsibility

Architect and execute a bold, multi-year roadmap that redefines customer service as a strategic asset
Integrate Customer Care into the enterprise value chain, supporting loyalty, retention, brand differentiation, and digital engagement
Influence and align executive stakeholders across Operations, Technology, Marketing, Digital, and Product to embed customer strategies into core business initiatives
Serve as the Voice of the Customer (VOC) at the leadership table, integrating customer insights into company-wide decisions
Drive North America operational excellence, optimizing KPIs like NPS, CSAT, AHT, SLA, and cost-to-serve across BPO and internal teams
Cultivate a winning partnership with BPO vendors, holding them accountable to commercial terms, service-level agreements, and performance commitments while driving operational efficiency, productivity gains, and continuous improvement
Lead and inspire a high-performance global team, fostering a culture of accountability, agility, and innovation across onshore and offshore teams
Lead strategic portfolio and investment planning, prioritizing initiatives and demonstrating ROI and customer value
Establish global governance and standardization, creating playbooks and frameworks to harmonize execution across markets and functions
Deploy and maximize next-gen customer care technologies, including Salesforce Service Cloud, Genesys, AI chat, and automation to boost self-service, deflection, and personalization

What we offer

Competitive Group Benefits Program: Complete benefits packages (medical, dental, vision etc)
401 K: Plan for your future and retire with peace of mind with our 401 K plan, helping you build a secure financial future
Stock Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Circle K
Paid Time Off: Recharge and rejuvenate with paid time off
Employee Discounts: Enjoy our People Perks which allows for great discounts on food and fuel, making it even easier to fuel up and stock up on your favorite goodies
Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication
Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential
Winning Culture: Fortune 500 company and a 3-time Gallup Exceptional Workplace Award Winner

Fulltime

New

Data Architect

As a Data Architect for Data, you are passionate about data and technology solut...

Location

India , Gurgaon

Salary:

Not provided

Rackspace

Expiration Date

Until further notice

Requirements

12+ years' experience leading engagements from design to implementation of creative data solutions leveraging the latest in Spark based modern data platforms on public cloud
At least 5 full lifecycle data platform deployments on Azure using first party services for Data and Analytics
Extensive experience with following technologies: Azure Data Factory, Azure Synapse Analytics, Azure Databricks
Extensive experience of Azure foundation and cloud engineering concepts including network, security, cost estimation, common IaaS and PaaS services and monitoring
Strong Spark, SQL, Data Modeling, Data lakehouse concepts
Programming / scripting experience using python and scala
6+ years' experience architecting solutions for optimal extraction, transformation and loading of data from a wide variety of traditional and non-traditional sources such as structured, unstructured, and semi-structured using SQL, NoSQL and data pipelines for real-time, streaming, batch and on-demand workloads
4+ years' experience with analytics/data management strategy formulation, architectural blueprinting and effort estimation of analytics
5+ years working in cloud or multi-server complex environments
Ability to simplify complex technical concepts into an easy-to-understand non-technical language to facilitate, communicate and interact with executives and business stakeholders

Job Responsibility

Lead, define and implement end-to-end modern data platforms on public cloud using 1st party services in support of analytics and AI use cases
Collaborate with enterprise architects, data architects, ETL developers & engineers, data scientists, and information designers to lead identification and definition of required data structures, formats, pipelines, metadata, and workload orchestration capabilities
Address aspects such as data privacy & security, data ingestion & processing, data storage & compute, analytical & operational consumption, data modeling, data virtualization, self-service data preparation & analytics, AI enablement, and API integrations
Be the technical liaison between customers and engineering teams
Be a big data evangelist by educating a variety of customers on the value of cloud and data services
Ensure solutions are optimized for Azure’s ecosystem, utilizing services such as Azure Functions, Logic Apps, and Event Hubs
Leverage Infrastructure-as-Code (IaC) tools like Terraform or Azure Resource Manager (ARM) for cloud resource management
Implement enterprise-grade security solutions using Azure Security Center, Azure Policy, and Azure Key Vault
Enforce data governance policies, including encryption standards, role-based access control (RBAC), and regulatory compliance (e.g., GDPR, HIPAA)
Conduct risk assessments and remediate vulnerabilities across the Azure environment

Fulltime

Senior Software Engineer, Backend (Voice Platform)

At Cresta, the Voice Platform team is on a mission to transform real-time voice ...

Location

Romania , Bucharest

Salary:

Not provided

Cresta

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science or related field
5+ years of experience in backend system development, distributed systems, or cloud infrastructure
Expertise in Go (or a similar systems language) with strong API and service design skills
Proven experience with scalable architectures using microservices, workflow orchestration, distributed caching, and cloud databases
Strong knowledge of Kubernetes, Docker, and modern cloud infrastructure
Solid understanding of networking, real-time communication protocols, and cloud security best practices
Demonstrated ability to lead complex technical projects from design through production

Job Responsibility

Lead the design and development of scalable, distributed backend microservices in Golang (with some Python for AI-related services)
Own and evolve voice platform integrations with large-scale enterprise communication and contact center systems
Drive initiatives to expand platform capabilities, including bi-directional SIP, WebRTC integrations, multilingual support, advanced transcription, and real-time translation
Build systems that power conversation intelligence for both remote and in-person interactions
Improve observability, reliability, and self-service troubleshooting across the platform
Ensure performance, scalability, and resilience of real-time voice pipelines running in the cloud
Collaborate with cross-functional teams (ML, product, solution architects) to design end-to-end solutions for customer deployments
Provide technical guidance, mentorship, and best practices to other engineers on the team

What we offer

Compensation for this position includes a base salary, equity, and a variety of benefits

New

Client Specialist

Client Specialist position at Talbots, a leading omni-channel specialty retailer...

Location

United States , Burlington

Salary:

15.50 - 19.40 USD / Hour

Ann Taylor

Expiration Date

Until further notice

Requirements

Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store
Possess excellent written and verbal communication skills and a high level of integrity
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her
Professional, assertive, and friendly with the ability to make decisions independently
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems
Have open availability of 20 – 29 hours per week
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays

Job Responsibility

Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally
Support all service enhancers to build strong relationships including active use of Concierge
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust
Actively participate in community/store activities and events that promote the Talbots Brand
Professionally represent the brand image.

What we offer

Growth opportunities
Incentive Opportunities
Comprehensive benefits packages accessible to both full time and eligible part time employees
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within
Referral Incentive Program
discounts on travel, shopping, concerts and more.

Parttime

New

Contract .NET Developer

Robert Half is seeking a Contract .NET Developer to join our client's developmen...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience as a .NET Developer or in a similar role
Proficiency in C#, .NET Framework, and related technologies (ASP.NET, MVC, Entity Framework, etc.)
Strong understanding of object-oriented programming principles
Experience with front-end technologies such as HTML, CSS, JavaScript, and related frameworks/libraries
Knowledge of database systems (e.g., SQL Server, MySQL) and database design principles
Familiarity with version control systems (e.g., Git) and agile development methodologies
Excellent problem-solving and analytical skills
Strong communication and collaboration abilities
Bachelor's degree in Computer Science, Engineering, or a related field is preferred but not mandatory, provided there is relevant experience in the field

Job Responsibility

Software Development: Design, code, test, debug, and document software applications using the .NET framework and related technologies
Application Maintenance: Maintain and enhance existing .NET applications by identifying areas for modification, improvement, and optimization
Collaboration: Work closely with cross-functional teams to gather requirements, analyze needs, and develop software solutions that meet business objectives
Database Integration: Develop and optimize database-related functionalities within applications, ensuring efficient data storage and retrieval
Code Reviews and Testing: Conduct code reviews to ensure code quality, performance, and adherence to coding standards. Perform thorough testing to identify and resolve any issues
Documentation: Create and maintain technical documentation for developed applications, including system designs and user manuals
Troubleshooting and Support: Provide technical support and troubleshooting assistance for developed applications, ensuring smooth operation and addressing user-reported issues

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Marketing Communications Executive

We're looking for someone keen to develop their marketing and communications ski...

Location

Jersey

Salary:

Not provided

Ogier

Expiration Date

Until further notice

Requirements

Relevant marketing qualifications (eg CIM, CIPR) or studying towards qualification preferred
Ideally a background in marketing communications, media or digital
Ideally experience of professional or financial services
Experience in using content management systems
Accurate proofing skills
Proficient copywriting skills across media channels
Proven organisational and administrative skills including the ability to manage and deliver to strict deadlines
Ability to work effectively in a team and support colleagues
Experience of working with agencies

Job Responsibility

Working within Ogier's Marketing team on communications campaigns across all locations and service lines
Using all channels including social media, digital and direct marketing
Using data to track KPIs and refine marketing campaigns
Co-ordinating Ogier's marketing plans
Proofing, editing and publishing content across marketing channels
Supporting Ogier people in their delivery of effective communication
Creating effective briefs and contributing to the effectiveness of agency relationships

Fulltime

New

Support Worker

At Real Life Options we provide person centred support to enable the people we s...

Location

United Kingdom , Drumchapel

Salary:

12.60 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Must be able to work as part of a team and lone working
take initiative and problem-solving skills
Enhanced PVG required

Job Responsibility

Support individuals with personal care, medication, cooking, and household tasks
Enable involvement in the local community and promote independence
Support with making and attending health care appointments
Communicate with medical professionals and implement support plans and risk assessments
Maintain clear and accurate records of support provided
Communicate effectively with the team, family members
Work independently and as part of a supportive team
Manual handling

What we offer

28 days paid holiday (pro-rata)
Accredited training and development
Contributory pension scheme
Mileage paid at 35p per mile (up to 10,000 miles per year)
Health Cash Plan (for contracted staff)
£10,000 Life Cover
Free Employee Assistance Programme
Access to retail and service discounts via Reward Gateway
Cycle to Work Scheme
Financial wellbeing support

Fulltime

Contact Center AI Architect

Realign

Location:
United States , Chicago

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 11, 2025

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