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Consumer Energy Debt Support Officer

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Citizens Advice

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Location:
United Kingdom , Stafford Borough, Cannock Chase and South Staffordshire

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Contract Type:
Not provided

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Salary:

23500.00 - 24500.00 GBP / Year
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Job Description:

This post is funded by the Department for Energy Security and Net Zero (DESNZ) for the profession of a service to clients in England & Wales experiencing Energy Debt. The Consumer Energy Debt Advice (CEDA) service will be a remote debt advice service for clients who present with at least one form of energy debt. It is intended to reduce the impact of personal debt by providing debt solutions to clients.

Job Responsibility:

  • Support telephone debt caseworkers to deliver a high quality service
  • Empower clients with advice and information to improve their financial situation
  • Directly negotiate with creditors
  • Put our aims and principles into practice

Requirements:

  • Passionate about giving an effective service to those most in need
  • Ability to engage skilfully with clients who are vulnerable and distressed
  • Proven skills at working in a busy environment
  • Highly motivated strong team player
  • Excellent interpersonal and organisational skills
  • Ability to understand written and oral information of some complexity
  • Good numeracy skills sufficient to compile accurate financial statements and calculate benefits
  • Effective oral and written communication skills for the purposes of negotiation and reporting
What we offer:
  • Hybrid working arrangements
  • Generous leave entitlement including bank holidays
  • Free parking at some offices
  • Opportunity to enrol in a workplace pension scheme with NEST
  • Great learning and development opportunities

Additional Information:

Job Posted:
February 21, 2026

Expiration:
February 27, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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