Consumer Care Advisor Job at 360 Resourcing Solutions (London)

Customer Care Advisor

Are you passionate about delivering exceptional customer service and resolving i...

Location

United Kingdom , Belper

Salary:

12.93 GBP / Hour

HGV TRAINING NETWORK

Expiration Date

Until further notice

Requirements

Level 3 qualification in Customer Service is preferable
GCSE grade 4 in English and Maths (or equivalent) is essential
Previous experience in customer service or complaint resolution, ideally in a fast-paced environment
Excellent written and verbal communication skills, strong attention to detail, and proficiency in Microsoft applications and web-based tools
Knowledge of consumer rights and related legislation is advantageous
Empathy, resilience, and a strong drive to deliver world-class service
Ability to manage multiple cases simultaneously while maintaining accuracy and professionalism

Job Responsibility

Take ownership of customer complaints, ensuring successful resolutions for both the customer and the business
Conduct thorough root-cause analysis and collaborate with internal departments to gather all necessary information
Manage incoming calls, emails, web-based and social media complaints, prioritising responses and maintaining case ownership
Provide clear, professional written communication and regular updates to customers and internal stakeholders
Work closely with the legal department when complaints escalate, ensuring compliance and accurate handling
Share insights and feedback to help improve processes and customer experience

Fulltime

Consumer Care Advisor

As a Consumer Care Advisor, you will be responsible for delivering excellent cus...

Location

United Kingdom , London

Salary:

25584.00 GBP / Year

360 Resourcing Solutions

Expiration Date

March 31, 2026

Requirements

Ability to communicate effectively and empathically with a wide range of consumers and members of the public
Good communication skills, both written and verbal in English, in order to communicate with consumers in a clear and precise way
Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions
A problem solving attitude, with the ability to both follow established processes and to adapt your style of communication to every particular need
Customer care experience, preferably within the food industry sector
IT skills: ability to use Google suite and Microsoft office, strong typing skills
CRM Knowledge such as Zendesk will be a plus
Flexible to work shifts
Self-motivated and a team player

Job Responsibility

Delivering excellent customer care and support to Ferrero consumers across all contact channels
Being the first point of contact for Ferrero’s consumers, and handling their queries for the entire range of Ferrero products
Ensuring that the Ferrero consumers receive the quality of care expected, while following the Ferrero procedures and quality processes
Handling queries and consumer complaints in relation to these products and their consumption
Liaising daily with the Ferrero teams with regards to order management

What we offer

Pension Scheme
Eye test vouchers and discounts
Discounted corporate gym membership with Nuffield
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Recommend a friend scheme paid reward of £500 +
Apprenticeships qualifications and career flight path schemes
Recognition and reward schemes with Perkbox rewards
Cycle to work scheme

Fulltime

New

Consumer Care Advisor

As a Consumer Care Advisor, you will be responsible for delivering excellent cus...

Location

United Kingdom , London

Salary:

25584.00 GBP / Year

360 Resourcing Solutions

Expiration Date

March 31, 2026

Requirements

Ability to communicate effectively and empathically with a wide range of consumers and members of the public
Good communication skills, both written and verbal in English
Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions
A problem solving attitude, with the ability to both follow established processes and to adapt your style of communication to every particular need
Customer care experience, preferably within the food industry sector
IT skills: ability to use Google suite and Microsoft office, strong typing skills
Flexible to work shifts
Self-motivated and a team player

Job Responsibility

Delivering excellent customer care and support to Ferrero consumers across all contact channels
Being the first point of contact for Ferrero’s consumers, and handling their queries for the entire range of Ferrero products
Ensuring that the Ferrero consumers receive the quality of care expected, while following the Ferrero procedures and quality processes
Handling queries and consumer complaints in relation to these products and their consumption
Liaising daily with the Ferrero teams with regards to order management

What we offer

Pension Scheme
Eye test vouchers and discounts
Discounted corporate gym membership with Nuffield
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Recommend a friend scheme paid reward of £500 +
Apprenticeships qualifications and career flight path schemes
Recognition and reward schemes with Perkbox rewards
Cycle to work scheme

Fulltime

Consumer Care Advisor - Danish

As a Consumer Care Advisor, you will be the first point of contact for our Consu...

Location

United Kingdom , London

Salary:

28000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent communication skills
Above-average grammar and spelling
Emotional intelligence
Proactivity
Growth mindset
Logic and critical thinking
Attention to detail
Essential: Google tools (Email, Docs, Meet,), proficiency in computer technology and systems
Desirable: previous experience in a similar role inbound and outbound

Job Responsibility

Address Consumer needs by developing and maintaining a good knowledge of the client’s products
Manage interactions through the agreed processes and provide Consumers with a consistently high standard of service
Understand full portfolio of devices and consumables, and utilise this knowledge to solve Consumers needs and pain points
Maintain a good Knowledge of Consumer Programs
Develop knowledge and understanding of the consumer programmes to effectively handle queries and overcome any objections faced
Tailor the tone of voice and messages used in accordance with the queries identified by our Consumers
Maintain systems understanding to support our Consumers in an Omni-channel way
Interact with Consumers in a multi-channel environment, supporting queries, answering questions, providing essential support and coaching via various channels (e.g. live chat, phone, email, video or social media)
Accurately capture the Consumer needs in our systems and direct the resolution (if not completed on first interaction) to the appropriate team
Support the assigned Line of Business

What we offer

Pension Scheme
Eye test vouchers and discounts
Discounted corporate gym membership with Nuffield
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Recommend a friend scheme paid reward of £500
Apprenticeships qualifications and career flight path schemes
Recognition and reward schemes with Perkbox rewards
Cycle to work scheme

Fulltime

Consumer Care Advisor - Danish

As a Consumer Care Advisor, you will be the first point of contact for our Consu...

Location

United Kingdom , London

Salary:

28000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent communication skills
Above-average grammar and spelling
Emotional intelligence
Proactivity
Growth mindset
Logic and critical thinking
Attention to detail
Tech/IT Skills: Google tools (Email, Docs, Meet,), proficiency in computer technology and systems
Desirable: previous experience in a similar role inbound and outbound

Job Responsibility

Address Consumer needs by developing and maintaining a good knowledge of the client’s products
Manage interactions through the agreed processes and provide Consumers with a consistently high standard of service
Understand full portfolio of devices and consumables, and utilise this knowledge to solve Consumers needs and pain points
Maintain a good Knowledge of Consumer Programs
Develop knowledge and understanding of the consumer programmes to effectively handle queries and overcome any objections faced
Tailor the tone of voice and messages used in accordance with the queries identified by our Consumers
Maintain systems understanding to support our Consumers in an Omni-channel way
Interact with Consumers in a multi-channel environment, supporting queries, answering questions, providing essential support and coaching via various channels (e.g. live chat, phone, email, video or social media)
Accurately capture the Consumer needs in our systems and direct the resolution (if not completed on first interaction) to the appropriate team
Support the assigned Line of Business

What we offer

Pension Scheme
Eye test vouchers and discounts
Discounted corporate gym membership with Nuffield
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Recommend a friend scheme paid reward of £500
Apprenticeships qualifications and career flight path schemes
Recognition and reward schemes with Perkbox rewards
Cycle to work scheme

Fulltime

New

Customer Care Advisor

We are looking for graduates to kick start their career as ‘Customer Care Adviso...

Location

Egypt , Cairo

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Good Communication Skills
Excellent Command of the English language
Strong Commitment and Dedication
Age: Maximum 30 years
Only graduated with bachelor’s degree
Accounts to be hired: Consumer, Corporate Account and Internet Call Center (Technical Account)

Job Responsibility

Acts as a first point of contact with Customers to support in any inquiries
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Fulltime

Danish customer care advisor

"Work from home" is the new normal in the business world! The Danish Customer Se...

Location

Greece , Athens

Salary:

Not provided

Randstad

Expiration Date

December 30, 2026

Requirements

High adaptability in dynamic working environments & rotating shifts
Strong communication skills, both written and verbal
Client-centric mindset
Advance level in English
Excellent command of the Danish language (native or almost native standard)

Job Responsibility

Provide a high level of customer service to Danish clients at all times
Respond and record consumer inquiries/questions raised through telephone, email and/or online chat
Be able to offer recommendations to common technical problems or frequently asked questions
Work effectively as part of a team, developing effective and supportive relationships with colleagues

Fulltime

Careline Advisor

As a Careline Advisor, you will be responsible for delivering excellent customer...

Location

United Kingdom , London

Salary:

29500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Fluent French and Dutch speaker
Ability to communicate effectively and empathically with a wide range of consumers and members of the public
Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions
Customer care experience, preferably within the food industry sector
Strong interest in food and foods for special medical purposes
IT skills: ability to use Google Suite and Microsoft Office, strong typing skills
Flexible to work shifts
Self-motivated and a team player

Job Responsibility

Delivering excellent customer care and support to Benelux Danone consumers across all contact channels
Being the first point of contact for consumers of the entire range of Danone products
Handling queries and consumer complaints about Danone products and their consumption
Handling all customer interactions through social media channels (Facebook, Instagram)
Supporting day-to-day social media operations, including proactive and reactive conversation of specific brands
Publishing, monitoring and moderation of social engagement
Responding to and handling complaints received on various social and digital channels in line with brand tone of voice

What we offer

Pension Scheme
Eye test vouchers and discounts
Discounted corporate gym membership with Nuffield
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Recommend a friend scheme paid reward of £500 +
Apprenticeships qualifications and career flight path schemes
Perk Box: Recognition and reward schemes
Cycle to work scheme

Fulltime

Consumer Care Advisor

360 Resourcing Solutions

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 16, 2026

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