Consultant Specialist, HSBC

HSBC

Location:
India, Pune ▼
Hyderabad

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC is seeking a Consultant Specialist to investigate, troubleshoot, and maintain Control-M infrastructure while adhering to ITIL practices and HSBC policies. The role involves working on rotational shifts and handling installation, upgrades, and automation tasks in a highly collaborative and self-motivated environment.

Job Responsibility:

Work collaboratively, on rotational shifts, to support planned changes and on-call requirement
Investigate and troubleshoot Control-M Infrastructure issues as per Incident Management Standards
Deliver fix for Control-M issues within the agreed Incident SLAs to avoid impact to Business
Proactively identify problem situations and resolve issues to give maximum customer satisfaction
Engage in a timely and effective way with Stakeholders from IT Infrastructure, Incident Management and Business teams during crisis calls to identify the root cause of Control-M Issues
Create and maintain procedures for Control-M Agent and Infrastructure tasks
Demonstrate efficiency in managing & delivering tasks independently
Demonstrate effective communication skills with key Stakeholders, both written and verbal
Provide timely and accurate status updates on any issues or work requests
Self-motivated and able to work independently and under own initiative with a sense of ownership and accountability
Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities
Apply policies, procedures, practices and standards to the allocated tasks, taking responsibility for own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance

Requirements:

Excellent knowledge and working experience as a Control-M Administrator (v9.x and above)
Working knowledge of Control-M Agent installation, upgradation and troubleshooting
Experience of troubleshooting Control-M Infrastructure issues in Control-M EM/Server, Control-M GUI, Database, Application Performance
Analyse and fix/remediate vulnerabilities across product
Good knowledge on Control-M modules installation and upgradation
Good Knowledge of Unix/Linux and Windows Operating Systems
Knowledge and exposure to IBM i Platform is Preferred
Knowledge of Unix scripting and able to create scripts in support of automation initiatives
Good Knowledge of Incident Management and Problem Management
Understanding of Change Management Practices within ITIL
Proficiency in English language speaking and writing skills
Proactive and attention to detail and ability to prioritize work
Ability to work with a sense of urgency in a multi-tasking environment
Ability to work independently and with minimal supervision

Nice to have:

Knowledge and exposure to IBM i Platform
Knowledge of Unix scripting and able to create scripts in support of automation initiatives

What we offer:

Continuous professional development
Flexible working
Opportunities to grow
Inclusive and diverse environment

Additional Information:

Job Posted:
September 02, 2025

Expiration:
September 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Consultant Specialist