Concierge, Marriott Bonvoy

Marriott Bonvoy

Location:
Vietnam, Hanoi

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The role involves ensuring the 'Gold Standards' of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and guide the team to be better each day. The position requires learning and exemplifying the Gold Standards, such as the Employee Promise, Credo, and Service Values. The promise to the employee is the chance to be proud of the work they do and who they work with.

Job Responsibility:

Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services
Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities
Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system
Answer, record, and process all calls, messages, requests, questions, or concerns
Contact appropriate individual or department as necessary to resolve call, request, or problem
Understand and assist with owners’ reservation services (HRS)
Assist with scheduling of the elevator for move-in/out for Residence owners/tenants
Assist with Bell/valet services for owners when requesting for their vehicles
Perform Lobby Ambassador tasks
Review shift logs/daily memo books and document pertinent information in logbooks
Report any incidents, accidents, injuries, and unsafe work conditions to manager
and complete safety training and certifications
Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets
Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested
Adhere to the highest standards of The Ritz-Carlton service excellence

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience

Additional Information:

Job Posted:
June 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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