Concierge

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Resolves customer complaints
• assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
• Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
• Works harmoniously and professionally with co-workers and supervisors
• Assures that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current
• Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests
• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests
• Supports Operations of the Front Desk when requested (during high operational periods, or low occupancy periods), this includes but is not limited to Check in and Check out of guests
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Manual

• Ability to communicate fluently in French and English, both orally and in writing
• an advanced level of English is required
• Excellent knowledge of Downtown Montréal as well as all of it’s main cultural and culinary points of interest
• Have a good resistance to stress and manage it positively and effectively
• Be comfortable in a fast-paced environment
• Demonstrate very good team spirit
• Interest and ability to provide outstanding service to our internal, external customers and our suppliers
• Have an excellent presentation and elocution, in French and English, and interpersonal skills to meet the expectations of a high-end clientele
• Maintain a professional appearance and behave in a mature manner with integrity at all times
• Attention to detail and ability to multitask in a dynamic environment
• Be organized, meticulous and resourceful
• Demonstrate creativity and initiative
• 2-3 years of experience of hospitality experience as Concierge

Being a member of Clef d’Or is a plus

• Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.)
• Discounts at MARCUS Restaurant and the Guerlain Spa
• Employee recognition programs (Employee of the Month, anniversary celebrations, etc.)
• Complimentary meals per shift at Café 1440
• Employer-contributed retirement plan
• Paid vacation plus two additional floating holidays per year
• Strong training and development programs
• Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability)