Concierge, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Nantong

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Concierge role at the Nantong Marriott Hotel involves responding to guest requests, providing information about the property and local area, processing all guest communications, and monitoring the club lounge for seating, safety, and service. Candidates need to adhere to Marriott’s high service standards while maintaining a professional demeanor and assisting individuals with disabilities. The role also requires physical tasks such as lifting objects under 10 pounds and standing for extended periods.

Job Responsibility:

Respond to guest requests for special arrangements or services
Gather, summarize, and provide information to guests about the property and the surrounding area amenities
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Contact appropriate individual or department to resolve guest call, request, or problem
Review shift logs/daily memo books and document pertinent information in logbooks
Monitor club lounge for seating availability, service, safety, and well-being of guests
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Follow all company policies and procedures
Welcome and acknowledge all guests according to company standards
Assist individuals with disabilities
Prepare and review written documents accurately and completely
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors.

Requirements:

Respond to guest requests for special arrangements or services
Gather, summarize, and provide information to guests about the property and the surrounding area amenities
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Contact appropriate individual or department to resolve guest call, request, or problem
Review shift logs/daily memo books and document pertinent information in logbooks
Monitor club lounge for seating availability, service, safety, and well-being of guests
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Follow all company policies and procedures
Welcome and acknowledge all guests according to company standards
Assist individuals with disabilities
Prepare and review written documents accurately and completely
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors.

What we offer:

Equal opportunity employer
Environment fostering diversity and inclusion
Training and development opportunities
Holistic well-being focus
JW Treatment™ benefits.

Additional Information:

Job Posted:
June 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Concierge