Concierge, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Ningbo

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Concierge role at Sheraton Ningbo Hotel involves responding to guest requests for special arrangements, providing information about the property and surrounding area, and ensuring guest satisfaction through professional interactions and problem resolution. The role also includes monitoring the club lounge for safety and service, maintaining professionalism and confidentiality, and supporting the team to meet shared goals.

Job Responsibility:

Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers
Respond to special requests from guests with unique needs and follow up to ensure satisfaction
Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Review shift logs/daily memo books and document pertinent information in logbooks
Monitor club lounge for seating availability, service, safety, and well-being of guests
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience

What we offer:

Foster an environment where the unique backgrounds of associates are valued and celebrated
Commitment to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law
Belong to a global community
Engaging experiences and thoughtful service
Access to career opportunities across Marriott International brands

Additional Information:

Job Posted:
June 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Concierge