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Concierge Supervisor

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Four Seasons

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Location:
Greece , Vouliagmeni

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

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Job Description:

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged Concierge Supervisor for the Season 2026 (minimum 6 or 7 months contract).

Job Responsibility:

  • Supervise the daily operations of the Concierge team, serving as the primary point of contact during shifts
  • Handle guest requests, special arrangements, and complaints promptly and professionally, turning challenges into memorable experiences
  • Lead, coach, and develop the Concierge team through onboarding, continuous training, and one-on-one feedback sessions
  • Monitor and reconcile commission-based services, guest orders, and related financial transactions
  • Ensure desk operations run smoothly, including package handling, messages, faxes, luggage storage, and up-to-date local information for restaurants, attractions, and events
  • Collaborate with other departments to successfully execute special projects aimed at enhancing guest services and team efficiency
  • Organize and coordinate team-building activities to foster a positive work culture
  • Maintain professional standards, comply with Four Seasons policies, and represent the hotel with the highest level of hospitality and integrity

Requirements:

  • High School Diploma or Bachelor’s Degree
  • European Passport or legal right to work in Greece
  • Fluency in English
  • proficiency in Greek is an advantage
  • A second foreign language is a plus
  • Previous experience in guest-oriented services is required
  • Les Clefs d’Or membership is favorable
  • Strong leadership, organizational, and interpersonal skills
  • Ability to handle multiple priorities in a fast-paced, luxury environment

Nice to have:

  • proficiency in Greek
  • A second foreign language
  • Les Clefs d’Or membership
What we offer:
  • Competitive salary and comprehensive benefits package
  • Complimentary employee meals, bus transportation, uniform & laundry services
  • Ticket Restaurant monthly allowance of €100
  • Complimentary nights at Four Seasons Hotels & Resorts globally
  • Employee Recognition Program and access to global Training & Development programs

Additional Information:

Job Posted:
January 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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