Concierge Agent

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• resolves customer complaints
• assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
• Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
• Works harmoniously and professionally with co-workers and supervisors
• Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current
• Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests
• Stores and retrieves guest luggage and packages
• Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing
• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Guest Service, Business Center, and lobby coverage
• Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service
• Works closely with Guest Service team to ensure smooth handling of guest luggage, deliveries and special requests
• Perform other tasks or projects as assigned by the Guest Service Manager, Guest Experience Manager, Assistant Director of Rooms and Hotel Manager

• A minimum of at least 1 year of experience in the similar role in a luxury brand
• Proficient in English (speaking, reading, writing)
• Arabic language is a plus
• Strong Guest Service and interpersonal, verbal, and written communication skills
• Ability to make recommendations and provide accurate directions and arrangements
• Basic knowledge of Opera PMS or other hotel management systems

Arabic language is a plus

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals