Compute Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

Job Responsibility:

Provides Operate and Admin support on Compute infrastructure and the Operating system in accordance with contractually established terms and conditions and established technical standards
Provides technical input, solutions, and recommendations to deal pursuit
Engaged in and provides support for transition/ transformation efforts
Provides IT infrastructure and/ or application infrastructure lifecycle technical support, including planning, project management, installation, on- going management/ monitoring/ troubleshooting, and de- installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL))
Manages the technical/ service relationship between the company and the customer, and between the company and subcontractors/ vendors
Works with the key customers and/ or internal businesses/ end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business
Resolve customer’s issues via the telephone, email or remote sessions
Reproduce issues in-house and responding back in a timely manner
Regular follow ups with customers with recommendations, updates and action plans
Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues
Maintain quality on case documentation, SLA timeframes and operational metrics
Performs within the Productivity Measure of the team (scorecard)
Incident Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross technology incidents
Escalation Management: Identify, manage, and lead technical escalations. Participate in formal Escalation when required to support escalation especially during crisis
Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Perform Trend and Root cause analysis
Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, May lead or participate in a Change Advisory Board
Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment
Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate

Requirements:

Broad technical knowledge on HPE ISS solutions – Installing, Configuring & Troubleshooting of C7000 enclosures, HPE Synergy, Virtual Connects, Blade Switches- SAS,Ethernet & FC, ProLiant Blades & Storage Blades
Operating Systems Knowledge – Install, configure, administration and troubleshoot RHEL/SUSE(as Bare-Metal OS & as VMs on Hypervisors) and VMware
Working knowledge on Redhat/SUSE Linux
Troubleshooting OS logs for hardware issues from VM-support, HPSreport, SOSreport, Support-Config etc
Knowledge on SAN, NAS technologies (Ethernet / iSCSI, FC, FCOE)
Knowledge on DAS Storage & HBAs – Smart Array /RAID, SSDs SAS, SATA etc
Disaster Recovery planning and conducting DR tests
Performed routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes
Linux Vulnerability assessment and Mitigation
Serviceguard cluster configuration and management on Linux and Integration with Database and ERP Solution
Knowledge on Patch deployment solutions – Redhat Satellite , SUSE Manager
Basics of Networking (Vlan concepts, Analyzing switch logs, Jumbo frames, flow control etc)
Should be ready to work in rotational shifts and on weekends
Good written and verbal communication skills (Mandatory)
Zeal for going the extra mile to solve customer issues

Nice to have:

Understanding of Rest API, Powershell, databases like SQL/Postgress, etc.
Operating Systems Knowledge – administration and support on VMware, Windows HyperV
Linux/Microsoft/VMware VCP or equivalent experience/certification will be an added advantage
Must achieve excellent customer satisfaction
Take ownership and work with high productivity and efficiency
Support other team members and seek their advice to make decisions on complex issues
Deliver trainings when required

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
June 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Compute Engineer