Complex Reservations Agent Job at Marriott Bonvoy (Dubai)

Complex Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Bahrain

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None License or Certification

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

New

Complex Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification
Arabic speaker

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservations Team Leader

We are seeking an enthusiastic and customer-focused Reservations Team Leader to ...

Location

Vietnam , Phu Quoc

Salary:

Not provided

The Hoxton

Expiration Date

Until further notice

Requirements

Proven experience in hotel reservations, with at least 2-3 years in a supervisory role
In-depth understanding of hotel operations and reservation management systems
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Detail-oriented with a focus on accuracy and efficiency
Proficient in data analysis and report generation
Ability to make quick, informed decisions in a fast-paced environment
Customer-centric approach with a commitment to guest satisfaction
Fluency in English required
Vietnamese language skills highly desirable

Job Responsibility

Manage and supervise the daily operations of the reservation department
Train, mentor, and lead a team of reservation agents to maintain high service standards
Implement and monitor reservation policies and procedures to ensure accuracy and efficiency
Analyse booking trends and occupancy rates to optimise revenue and pricing strategies
Collaborate with other departments to ensure seamless guest experiences
Handle complex reservation enquiries and resolve guest issues promptly
Generate and analyse reports on reservation performance and key metrics
Stay updated on local and international hospitality trends to maintain a competitive edge
Ensure compliance with Vietnamese hospitality regulations and standards
Participate in cross-functional projects to improve overall hotel operations

What we offer

A competitive package and plenty of development opportunities

New

Technical Business Support Consultant

We’re working with a well-established Travel Management & Travel Technology orga...

Location

United Kingdom , Glasgow

Salary:

29000.00 GBP / Year

Broster Buchanan

Expiration Date

Until further notice

Requirements

Experience working with online booking tools (e.g. Cytric, Atriis, Concur)
GDS knowledge — Amadeus preferred (Galileo and Sabre also welcomed)
Previous experience in technical support, travel technology, or corporate reservations
Understanding of PCI compliance, virtual cards, and payment workflows
Awareness of GDPR and handling protected personal data
Strong customer service mindset and excellent communication skills
Ability to work independently while collaborating with wider teams
An automation-first mindset and interest in improving processes

Job Responsibility

Provide first-line technical support for online booking tools and agent systems
Respond to customer and internal technical queries via email and support ticketing systems
Diagnose and troubleshoot issues across multiple travel booking platforms
Escalate complex technical issues to Product Managers and relevant internal teams
Support customer onboarding and implementation projects alongside the Implementation Lead
Assist Sales and Account Management teams with customer system changes and enhancements
Manage user access across third-party travel systems
Support project work, system improvements, and workflow enhancements
Monitor data flows to ensure accurate invoicing and mid-office processing
Document processes and help drive efficiency, automation, and consistency

Fulltime

New

Assistant Front Office Manager

The Assistant Front Office Manager is responsible for ensuring the operation of ...

Location

United States , Greenville

Salary:

50000.00 - 55000.00 USD / Year

Marriott Bonvoy

Expiration Date

March 24, 2026

Requirements

A 4-year college degree and at least 1 year of related experience required
Supervisory experience required
Labor experience and OPERA experiences preferred
Must be proficient in Windows, Company approved spreadsheets and word processing
Long hours sometimes required
Two overnight shifts with this position
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Ability to stand during entire shift
Maintain a warm and friendly demeanor at all times
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner

Job Responsibility

Assist daily in the guest reception
Responds daily all social media feedback, follow up with guest as well as internally
Communicates effectively and genuinely with guests, team members and other departments
Assists and often leads guest service training initiatives within the front office department
Maintains a friendly and caring demeanor at all times in a fast paced environment
Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress
Demonstrates team work by co-operating and assisting colleagues as needed
Provides all Front Desk Assistant job duties like registering guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates
preparing for group check-ins and check-outs, and VIP arrivals
Maintains and updates all guest profiles

What we offer

Medical
Dental
Vision
401k

Fulltime

Assistant Front Office Manager

The Assistant Front Office Manager is responsible for ensuring the operation of ...

Location

United States , Greenville

Salary:

50000.00 - 55000.00 USD / Year

Marriott Bonvoy

Expiration Date

March 24, 2026

Requirements

A 4-year college degree and at least 1 year of related experience required
Supervisory experience required
Labor experience and OPERA experiences preferred
Must be proficient in Windows, Company approved spreadsheets and word processing
Long hours sometimes required
Two overnight shifts with this position
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Ability to stand during entire shift
Maintain a warm and friendly demeanor at all times
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner

Job Responsibility

Assist daily in the guest reception
Responds daily all social media feedback, follow up with guest as well as internally
Communicates effectively and genuinely with guests, team members and other departments
Assists and often leads guest service training initiatives within the front office department
Maintains a friendly and caring demeanor at all times in a fast paced environment
Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress
Demonstrates team work by co-operating and assisting colleagues as needed
Provides all Front Desk Assistant job duties like registering guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates
preparing for group check-ins and check-outs, and VIP arrivals
Maintains and updates all guest profiles

What we offer

Medical
Dental
Vision
401k

Fulltime

New

Senior Connectivity Integration Analyst

As a Senior Connectivity Integration Analyst, you will work on API integrations ...

Location

India , Gurugram

Salary:

1050000.00 - 1500000.00 INR / Year

Airbnb

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a relevant field or equivalent practical experience
Expertise in leveraging AI, data analytics, and automation platforms (e.g., AI-powered workflow tools, SQL, Airtable, Google Suite, Python or similar) to transform business processes and solve complex challenges
5+ years of progressive experience in Operations or related fields, with a proven track record of driving cross-functional initiatives and leading impactful projects
Ideally, 2+ years background in working with Excel, XML and SQL. Great understanding of how APIs function
Able to communicate clearly and effectively with stakeholders on multiple levels
Have attention to detail and analytical skills to quickly detect and resolve problems
Have a flexible mindset with the ability to handle constantly changing priorities
Advanced knowledge of HotelTonight and/or hospitality industry processes, tools, and workflows, with demonstrated success in optimizing end-to-end operations
Exceptional analytical, conceptual, and problem-solving abilities
able to synthesize information and anticipate future trends

Job Responsibility

Operational Subject Matter Expert: Serve as the primary technical liaison for hotels and partners integrating with Airbnb and HotelTonight via supported PMS, CMS, or Channel Managers, ensuring seamless onboarding, mapping, troubleshooting, and ongoing connectivity support—including test rollouts, issue resolution (such as XML data exchange and eligibility concerns), performance reporting, partner engagement, product bug escalation, internal training, and the creation of self-help resources to optimize partner experience and operational excellence
Working knowledge of technical tools: Analyze & troubleshoot connectivity related issues including XML data to ensure a seamless exchange of inventory & reservation data
Leverage AI and Automation: Champion the use of AI-driven tools and automation to optimize workflows, enhance data management, and streamline onboarding and daily operations. Identify opportunities where AI can improve efficiency, accuracy and the overall customer and partner experience
Innovation and Problem Solving: Drive innovation by proactively identifying complex business and technical challenges, designing creative solutions, and championing a culture of continuous improvement across teams. Leverage deep expertise to solve ambiguous problems, experiment with new approaches, and influence strategic decisions that elevate Airbnb’s products and services
Strategic Process Optimization: Lead the identification, design and implementation of innovative process improvements for onboarding, data management, and cross-team collaboration. Utilize advanced analytics and automation, including AI-based solutions, to deliver scalable and sustainable outcomes
Cross-Functional Collaboration: Partner with Product, Engineering, Data Science and other stakeholder teams to resolve multi-faceted challenges, drive strategic initiatives, and continuously improve operational workflows across the platform
Mentorship and Coaching: Mentor and upskill team members by sharing subject matter expertise, supporting learning in content management, partner communications and AI-enabled operations
foster an inclusive and high-performing team culture
Performance Management : Develop, manage, and present data-driven reports and dashboards, ensuring KPIs and operational objectives are consistently met or exceeded through evidence-based action planning
Business Expertise: Apply deep knowledge of how cross-functional teams' efforts contribute to organizational objectives, proactively aligning team deliverables and priorities to maximize impact

What we offer

bonus or incentives
one or more equity programs
benefits
Employee Travel Credits

Fulltime

Field Service Specialist

Field Service Technicians are responsible for the performance of professional an...

Location

United States , Watertown

Salary:

80000.00 USD / Year

Balzac Paris

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Electrical Engineering or related discipline preferred or equivalent electrical or power electronics field experience or related military experience
Strong understanding of, or willingness to learn and adhere to, health and safety regulations and protocols including OSHA 1910 and NFPA 70E
Knowledge of, or willingness to learn, electrical code, transformers, power electronics, PDU, UPS, energy storage systems (ESS), and static transfer switches (STS)
Demonstrated ability to deliver the highest level of customer service while working independently
Demonstrated ability to plan travel, develop and execute complex scheduling of client site visits
Strong knowledge of, or willingness to learn, the energy conservation market
Ability to collect and synthesize information from multiple sources in order to execute a large and diverse number of projects, tasks and issues with professionalism and persistence
Able to effectively represent Powersmiths and effectively communicate with clients, contractors, commissioning agents, and others at varying technical levels
Ability to adhere to standards and ensure compliance with customers’ specific requirements on each project
Capable of working in a fast-paced entrepreneurial environment, managing and accurately completing multiple tasks within tight deadlines and in accordance with the project deliverables and customer requirements

Job Responsibility

Maintain excellence in safety ensuring that all work is performed in a safe and professional manner
Communicate, coordinate, and manage a complex schedule including arranging for travel and site access to highly secure environments (Military & Government facilities, sensitive banking, or other secure data centers, etc.)
Responsible for the accurate and timely performance of on-site activities and delivery of reports on time
Work closely with client engineers, contractors, and other contacts to meet project requirements and ensure customer satisfaction
Review and interpret work instructions, installation manuals, commissioning schedules and scripts, maintenance manuals, electrical drawings and one-line diagrams in order to accurately and safely execute work
Coordinate with technical support and management teams to ensure timely escalation of issues
Maintain a learning mindset to continuously improve knowledge and abilities needed to support Powersmiths and Socomec products and services
Meet general duties above while under the supervision of senior technicians/mentors
Learn and continuously apply safety policies and procedures to ensure safe completion of all activities
Develop a thorough understanding of site transformer surveys, transformer measurement and verification, and energy savings calculations

What we offer

Socomec offers an interesting, innovative work environment, and a competitive benefits package
Note that approved business expenses (travel, accommodation, etc.) are reimbursed through the company’s expense reporting system
Upon request, we will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process

Fulltime

Complex Reservations Agent

Marriott Bonvoy

Location:
United Arab Emirates , Dubai

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 22, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Complex Reservations Agent

Marriott Bonvoy

Location:United Arab Emirates , Dubai

Category:Hospitality and Tourism

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 22, 2026

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Job Posted:
January 22, 2026