Complex Care Service Manager

• Managing and Supervising Support Workers: Oversee a team of support workers to ensure high-quality care and support is provided
• Individual Care Plans: Regularly update and review care plans, ensuring they remain person-centred and appropriate to the needs of the individuals we support
• Risk Assessments: Conduct and review detailed risk assessments, ensuring compliance with DOLS (Deprivation of Liberty Safeguards) and the safety of individuals
• Managing Compliance and Audits: Ensure that all compliance requirements, including audits and regulatory standards, are met
• Attending Reviews and Meetings: Attend care reviews, stakeholder meetings, and liaise with families and professionals to ensure the best outcomes for individuals
• Promoting Independence and Individuality: Ensure that the support provided enables individuals to live as independently as possible while respecting their unique preferences and needs
• Team Development: Hold regular supervisions, conduct team meetings, and ensure the ongoing training and development of your team
• Recruitment and Staffing: Lead the recruitment process for support workers, ensuring staffing levels meet the demands of the service
• Supporting Daily Activities: Oversee support in daily activities such as personal care, medication administration, and maintaining a clean and accessible home environment
• Ensuring Healthy Relationships: Foster an environment that promotes positive and respectful relationships between individuals, support workers, and their families
• Communication: Maintain clear and effective communication with both the team and external stakeholders

• Previous experience in a similar role, ideally within social care or health services, supporting individuals with complex needs
• Strong leadership and management skills with the ability to motivate and inspire a team
• A passion for supporting individuals to live fulfilling, independent lives
• In-depth knowledge of safeguarding procedures and the legal frameworks surrounding DOLS
• Ability to conduct risk assessments and update care plans effectively
• Excellent communication and interpersonal skills, with the ability to engage with people from all backgrounds
• Understanding of the regulatory environment, including CQC guidelines, and experience with audits and quality assurance
• Strong organisational skills and the ability to manage multiple tasks efficiently
• Ability to work proactively and creatively to resolve challenges
• Experience in Positive Behaviour Support (PBS) and NAPPI training (preferred)
• Understanding of Complex Care and support
• Must be able to drive

Experience in Positive Behaviour Support (PBS) and NAPPI training

• Flexible Working: Full-time, permanent contracts with flexibility to accommodate work-life balance
• Comprehensive Training: Optimo learning academy - Ongoing training and development to help you grow within the role and the company
• Career Progression: Opportunities for career advancement within our growing organisation
• Supportive Team Environment: A friendly and supportive team committed to delivering the highest standard of care
• Employee Assistance Program: Everyone receives the health assured EAP, ensuring professional support is always available for whatever life throws at you, because your wellbeing matters
• Reward Gateway - Whether it is giving thanks to colleagues, celebrating meaningful anniversaries, or saving money on your day-to-day spending, our reward and recognition platform provides you with access to a wide range of non-salary benefits and genuine shopping discounts
• £250 Refer-a-Friend Scheme: Receive a £250 bonus when you refer someone who successfully joins the team