Complex Banquet Manager

• Direct daily banquet operations across multiple venues, including ballrooms, outdoor spaces, and specialty dining venues
• Forecast and manage departmental inventories (China, glassware, linen, props, décor, staging)
• Partner with Microhire to deliver seamless AV/technical setups and innovative solutions
• Ensure compliance with health, safety, and sanitation standards at all times
• Monitor banquet beverage operations, perpetual inventory, and liquor cost control
• Develop schedules aligned to business forecasts, balancing service quality with profitability
• Provide operational insight to Sales & Events teams to maximize event revenue
• Recruit, train, and mentor banquet leaders and associates, building a motivated and service-driven team
• Conduct daily briefings and monthly meetings to align teams with business goals
• Encourage cross-training and multi-skilling to drive flexibility and efficiency
• Serve as liaison with Culinary, Stewarding, and AV teams to ensure coordinated event delivery
• Act as operational point of contact for key group clients, meeting planners, and VIPs
• Maintain a strong floor presence during major events, ensuring execution excellence
• Address guest concerns promptly and implement service recovery where necessary
• Review guest feedback, survey scores, and post-event evaluations to drive improvements
• Monitor departmental P&L, track revenues and costs, and ensure budget goals are met
• Identify upsell opportunities in collaboration with Sales and Event Planning
• Safeguard banquet assets through accurate record-keeping and inventory control
• Prepare forecasts, performance reports, and action plans for senior leadership.

• Diploma/Degree in Hospitality Management, Events, or a related field (preferred)
• Minimum 3–5 years of progressive leadership experience in Banquets, Events, or Food & Beverage operations, ideally within luxury or large-scale resort environments
• Strong financial acumen with proven success in budgeting, forecasting, and cost control
• Experience collaborating with AV/technical partners (Microhire) highly regarded.

Experience collaborating with AV/technical partners

• Equal opportunity employer
• Career development initiatives
• Training in service standards, safety, and guest engagement
• Joining a global community within Sheraton and Marriott.