Complaints and Feedback Officer Job at Warrigal (Oak Flats)

Mearl coordinator-advocacy

The MEARL department is a function within the Programme Development and Quality ...

Location

Worldwide

Salary:

Not provided

EdTech Jobs

Expiration Date

Until further notice

Requirements

Minimum of a Bachelor’s Degree in a relevant sector, Statistics, Public Policy, Sociology or Development Studies preferably with Post Graduate training in M&E or Project planning and Management
Minimum of 5 years working experience in monitoring and evaluation working experience (preferably in a policy influence or advocacy environment focused organization)
Proven experience in Political Will Monitoring and Advocacy Monitoring
Proficient in both quantitative and qualitative data management methodologies with a focus on advocacy process and impact measurement
Skills in data analysis and visualization principles and software (STATA, SPSS, Advanced Ms Excel, NVivo, ATLAS.ti, Power Bi etc.)
Experience promoting participation of children, community members and leaders and/or facilitating focus group discussions (especially with beneficiaries including children)
Familiarity with mobile data collection platforms (i.e. CommCare, Kobo Collect, ODK etc)
Experience with monitoring and evaluation techniques to assess the quality and effectiveness of program strategies for program learning
Strong understanding and experience in process monitoring for advocacy and policy change measurement
Child Rights: Promotes an enabling environment for participation, and accountability to children

Job Responsibility

Continuously assess policy, legislative, institutional and stakeholder dynamics to inform adaptive programming and advocacy
Engage stakeholders, and partners in participatory problem analysis to ensure project strategies align with their priorities and strengthen policy influence
Lead and coordinate relevant assessments to inform the programmes and projects’ theory of change and evidence needs for progamming and policy engagement
Implement a harmonized MEARL plan with the Project Manager and partners to track progress toward the project’s outcomes and advocacy engagements
Lead MEARL planning and reflection sessions with staff, partners, and government stakeholders to align evidence needs and advocacy priorities
Oversee results monitoring, policy tracking, evaluations, and research, and use the IPTT and other tools to guide adaptive decision-making
Generate strategic analysis to inform project management, advocacy briefs and policy influencing materials
Maintain high-quality data systems by refining data collection tools, conducting routine data quality assurance, and leading monthly Quality Benchmark monitoring and follow-up
Promote and support digital data collection platforms (Kobo, ODK) to enhance timely, reliable evidence generation for programming, advocacy and reporting
Support review the country office accountability function, and implement the accountability priority actions and improvement plan in line with the 10-Point Accountability Systems Uplift plan

Fulltime

Front Office Manager

Responsible for managing front office operations, ensuring guest satisfaction, a...

Location

India , Bengaluru

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
2 years experience in guest services, front desk, or related professional area

Job Responsibility

Manage all front office functions and staff
ensure guest arrival and departure procedures are effectively performed
establish collaborative relationships with employees
manage department budgets
ensure property policies are administered fairly
provide exceptional customer service
create a conducive atmosphere for guest relations
respond to guest complaints and feedback
analyze front office operations and solve recurring issues
manage hiring, performance appraisals, and mentoring of employees

What we offer

Equality-focused work environment
access to global team collaboration
fostering a light and playful atmosphere
multicultural and inclusive environment

Fulltime

Office Manager

O’Hagan Meyer is growing national law firm consistently recognized for professio...

Location

United States , Chicago

Salary:

100000.00 - 130000.00 USD / Year

O'Hagan Meyer

Expiration Date

Until further notice

Requirements

5+ years of law office managerial experience
Extensive experience in leading teams
Understanding of the life cycle of a litigation file
Proven ability to thrive in a fast-paced environment
Prior direct supervisory experience
Strong interpersonal skills
Detail oriented
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 25 pounds at times

Job Responsibility

Oversee the daily functions of the firm’s headquarter office
Ensure attorneys are provided with legal support services
Maintain a culture of inclusiveness and teamwork
Provide coaching, development and encouragement
Manage workflow, attorney assignments and overflow for legal support staff and receptionist
Approve PTO and OT requests
Develop and coordinate backup process for out of office coverage, holiday scheduling and leaves of absence
Serve as a liaison between the legal staff and Chicago Management Committee
Host regular team meetings
Provide regular feedback to Chicago Management Committee

What we offer

Health Care Plan (Medical, Dental, & Vision)
401(k) Retirement Plan
Life Insurance (Basic, Voluntary, & AD&D)
Paid Time Off (Vacation, Sick Leave, & Company Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long-Term Disability
Training & Development
Free Food & Snacks in Office
Wellness Resources
Commuter Benefits

Fulltime

Social Media Coordinator

In this position, you will: a) Develop content social calendars and manage socia...

Location

Salary:

Not provided

Chemist Warehouse

Expiration Date

Until further notice

Requirements

A minimum of 3 years’ experience in Retail Pharmacy
Advanced use of social media platforms and content editing suites
Advanced MS Office skills in Excel, Word, Power Point, Outlook
Ability to input and interpret data
Excellent written and verbal communication
Ability to apply new creative thinking whilst also adopting applicable social trends
Highly organised and with an attention to detail and the ability to prioritise and multitask
Good lateral thinker. With sound problem solving ability, analytical and numeracy skills
Punctual and reliable
Strong sense of urgency and ability to prioritise to deliver company and supplier objectives

Job Responsibility

Develops monthly calendars for social activity across owned campaigns
Contributes information, ideas, and research to help develop social strategies
Applies a sound understanding of CWH EDLP, Promotional pricing and retail excellence
Develops content to suit products, brands and our diverse audience base
Applies a sound understanding of our customers and applies customer-service skills when handling feedback and customer complaints
Understands and analyses local business competition
Ensure supplier satisfaction and apply a customer-first mindset when handling supplier feedback or complaints
Filming and editing social material
Ensuring price points are true and accurate in line with marketing calendar/s
Prioritise content in line with commercial and supplier objectives

Fulltime

Senior Customer Service Advisor - Commercial Vehicles

Creating incredible automotive customer experiences by unifying people, technolo...

Location

United Kingdom , Milton Keynes

Salary:

24000.00 - 30000.00 GBP / Year

Return on Investment Ltd

Expiration Date

Until further notice

Requirements

Proven experience in commercial vehicle customer service and complaints management
Strong working knowledge of CRM systems and Microsoft Office (Excel, PowerPoint)
Excellent communication skills – both written and verbal – with the ability to build strong relationships and handle complex situations with empathy and professionalism
Analytical mindset with the ability to interpret data and identify improvement opportunities
Exceptional time management and organisational skills – able to prioritise effectively under pressure
A positive, methodical, and adaptable approach to work

Job Responsibility

Manage commercial vehicle customer requests from start to finish, ensuring quality and compliance with Kia UK standards and policies
Provide fair and efficient resolutions to customer enquiries and complaints
Collaborate closely with Kia UK specialist teams to enhance product and service knowledge
Support back-office administration, including goodwill or loss-of-use support
Evaluate and process financial goodwill payments where applicable
Achieve and exceed SLA targets, ensuring accuracy and attention to detail in every interaction
Contribute to continuous improvement through feedback, reporting, and process reviews
Provide guidance and support to other Customer Service Advisors and team members
Maintain compliance with all regulatory and information security standards, including GDPR and Health & Safety

What we offer

An annual performance bonus of up to £1500 per year
£500 a year to spend on things that boost your mental or physical wellness, like gym memberships, sportswear, wellness apps, and even extra healthcare for your family
Hybrid working following training
Team social events
Free parking
Access to education bursaries
A day off and a voucher to pamper yourself on your birthday
A company pension plan
A healthcare plan
A generous annual leave allowance, which grows the longer you stick around

Customer Care Analyst

The Customer Care Analyst is responsible for interpreting and analyzing customer...

Location

United States , Rancho Belago

Salary:

70304.00 USD / Year

Skechers

Expiration Date

Until further notice

Requirements

Bachelor's degree required
Minimum 3-4 years of experience in customer service call center operations, quality assurance, or similar role
Excellent oral and written communication skills with the ability to provide constructive feedback in person
Leverage Microsoft Office programs and analytical tools to analyze customer service data in an efficient manner
Strong analytical and problem-solving skills with attention to detail and accuracy in quality assessment
Proficiency in data analysis
Experience with call recording systems, quality monitoring software, and multi-channel contact evaluation
Familiarity with call center software and CRM systems
Ability to analyze and translate complex data into actionable business insights

Job Responsibility

Research, design, and implement a comprehensive contact monitoring program for calls, emails, and live chat through direct observation and data interpretation pulled from system queries
Generate and distribute daily, weekly, and monthly performance reports to appropriate stakeholders
Audit customer interactions through comprehensive quality assessments and provide feedback reports to supervisors
Communicate regularly with supervisors to review agent performance data and coordinate analytical coaching insights
Provide comprehensive analysis results to Training Manager for skill gaps
Perform root cause analysis on customer service issues using AI-powered analytics, researching and resolving discrepancies or errors in service processes
Monitor real-time call center metrics, troubleshoot issues, and escalate problems as needed to ensure smooth operations
Analyze customer feedback and complaints data, taking corrective actions to address systemic service gaps
Track and measure the effectiveness of improvement initiatives
Conduct calibration sessions with supervisors to ensure consistent evaluation standards

Fulltime

Butler

The Butler is a dedicated ambassador of the Hotel, responsible for delivering hi...

Location

Italy , Rome

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Previous experience as a Butler, Guest Relations, or Front Office role in luxury or five-star hotels
Proficiency in hotel management systems and MS Office
Degree or diploma in Hospitality Management or related field is highly preferred
Fluency in English and Italian
knowledge of additional languages (French or others) is a strong advantage
Exceptional communication, interpersonal, and etiquette skills, with a strong service-oriented mindset
Ability to anticipate needs and solve problems effectively, even in high-pressure situations
High level of discretion, professionalism, and attention to detail
Flexibility to work shifts, including weekends, holidays, and nights when required
Legal right to work in Italy

Job Responsibility

Providing a warm, elegant, and professional welcome to guests, overseeing all aspects of their stay from pre-arrival stage to post departure
Anticipating guest needs and preferences, proactively offering bespoke services and personalized solutions
Coordinating closely with Front Office, Housekeeping, Maintenance, Concierge, Food & Beverage, and Spa departments to ensure flawless service delivery according to SOPs
Assisting guests with unpacking, packing, wardrobe care, pressing, and in-room dining arrangements when required
Managing guest requests, inquiries, and special arrangements in a timely, discreet, and efficient manner, ensuring full satisfaction
Monitoring room readiness, amenities, and presentation, ensuring consistent five-star luxury standards
Handling guest feedback and reporting any concerns or complaints immediately to the Butler Supervisor, Front Office Manager, or relevant Department Head
Promoting and upselling hotel services, facilities, and exclusive experiences to enhance guest satisfaction and maximize revenue
Maintaining detailed knowledge of guest preferences, Hotel services, facilities, events, pricing, and local attractions
Managing administrative tasks related to guest profiles, preferences, and service follow-ups

What we offer

A competitive salary package
ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide
Learning & development: Opportunity to develop your talent and grow within your property and across the world

Fulltime

Security Safety Officer

PT casual position, must work minimum of 3, eight hour shifts per month; 40 Hr. ...

Location

United States , Green Bay

Salary:

21.45 - 32.20 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ)
A valid driver’s license issued by the Division of Motor Vehicles
Certified in Conducted Energy Weapon (Taser) use within 90 days of hire
High School Graduate
Typically requires 1 year of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, staff and/or property
Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security & Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role
Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor in dealings with employees, visitors, and patients, even if they are verbally aggressive persons
Demonstrated experience in quickly assessing dangerous situations and taking appropriate action
Demonstrated ability in verbal and written communications
Ability to use a computer to document work such (Microsoft Word, Excel, navigating a web page, and database entry)

Job Responsibility

Provides security services with professionalism, fairness, and compassion in even challenging circumstances and in accordance with policies, procedures, and training
Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor
Is alert, observant, and ethical
Complies with and enforces all safety and security rules and regulations
Maintains Department uniform and equipment in good repair
Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to: inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches
Assists team members, patients and visitors by providing information, directions, and physical help
Ensures traffic control, monitors conduct of visitors on premises, and confronts unauthorized persons for questioning
Prevents, responds to, and investigates workplace violence
Responds to service calls, such as combative or threatening patients or visitors and team member incidents

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Parttime

Complaints and Feedback Officer

Warrigal

Location:
Australia , Oak Flats

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 13, 2025

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