Complaint Management Specialist 2

• Perform administrative data collection and data entry
• Enter and maintain data in Excel spreadsheets
• Collect, document, and manage customer contact information
• Handle inbound and outbound customer communications (phone & email)
• Triage complex customer inquiries and route them to appropriate teams
• Minimize hand-offs and ensure effective issue resolution
• Route calls to relevant departments and follow up with customers
• Make outbound calls to verify receipt of field action notifications
• Navigate large medical facilities to identify appropriate contacts
• Maintain detailed call records (names, titles, product disposition, etc.)
• Escalate concerns to management when required
• Perform additional duties as assigned

• Experience in customer service or complaint intake
• Experience in a regulated industry is a plus
• Strong Microsoft Excel and Outlook skills
• Proficiency in Microsoft Word and Excel
• Excellent verbal and written communication skills
• Strong phone etiquette and email correspondence
• Self-motivated and able to work with minimal supervision
• USA Applicants Only
• Ability to communicate effectively with customers across multiple channels

Experience in a regulated industry is a plus