Community Manager Jobs

Community Manager

Eat Work Art

Location:
United Kingdom, London

Category:
Real Estate

Contract Type:
Not provided

Salary:

32000.00 GBP / Year

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Job Description:

An exciting opportunity has arisen for a Community Manager to join Eat Work Art. This role is perfect for someone who thrives in social, people-focused environments, enjoys working toward clear results, and can remain calm, friendly, and solution-oriented during busy periods or challenging situations, all while delivering exceptional client service. In recent years, we’ve expanded our portfolio with our first two freehold properties: Cornerstone Studios in Camberwell and Sunbury Workshops in Shoreditch. Both are Grade II–listed buildings full of character and home to some of our most dynamic creative residents. We are now looking for an ambitious individual eager to grow, gain hands-on experience across multiple departments, including sales and operations - and take on responsibility for managing these buildings as part of the community team.

Job Responsibility:

Always maintain a welcoming and inviting presence, engaging in conversation with residents throughout the day
Assist the Resident Curation & Engagement Managers in achieving full studio occupancy with a focus on increasing occupancy
Foster community development by supporting and connecting residents
Act as the eyes and ears for general resident sentiment and advocate on their behalf to Senior Management, Maintenance and Development teams
Collaborate with the Marketing and Communications team to organise regular, engaging resident events and assist with managing resident communications and updates
Take the lead in organising and executing resident events
Develop and utilise your knowledge of local and neighbouring creative businesses to reach out and collaborate with the Commercial team in curating the community
Be an active participant in the wider Resident Experience strategy, contributing ideas for improvements, new processes and systems at weekly team meetings
Confidently present ideas for generating leads, increasing occupancy and improving retention
Oversee on-site facilities, including maintenance, cleaning, security, and waste, enhancing the daily experience to ensure residents appreciate their surroundings and feel proud to host their clients
Conduct regular site checks, such as fire alarm testing, incident reports, and risk assessments, ensuring prompt and accurate filing so that records are always up-to-date and easily accessible
Support the management of resident inquiries and ticketing system
Lead the site's improvement strategy, ensuring the highest quality services and environment for residents
Take full responsibility for the presentation of the lobby and front-of-house area
Run the building with authority and agency, ensuring other teams and external contractors are aware of the acceptable standards
Work towards personal KPIs while ensuring company KPIs are met to a high standard

Requirements:

A minimum of 1 year of management experience
Ability to commute to Shoreditch approximately twice a month
Exceptional client and customer service skills
Comfortable communicating with a diverse range of people, adapting your approach to suit the situation
Results-driven, with a proven ability to meet KPIs and deadlines effectively
Proactive, confident, and able to take initiative

What we offer:

Retention bonus opportunity
Generous Health & Wellness Package
Company Events
Flexible working
Aviva Pension
Cycle to Work Scheme
Perkbox Membership
Discounts with EWA Access
BUPA 24/7 Counselling support
23 days holiday, plus bank holidays and 1 additional day per year (up to 3 years)

Additional Information:

Job Posted:
December 08, 2025

Expiration:
December 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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