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Community Health Workers are an important part of our Care Teams. A Community Health Worker is a patient’s advocate or liaison when in a community setting. Building trust and promoting encouragement are two key objectives. High levels of flexibility, attention to detail, and problem solving are required to be successful. Core responsibilities include managing low risk referrals, developing trusting relationships with patients, and coordinating care among various support teams. Oak Street Health promotes a collaborative and energetic culture with competitive benefits.
Job Responsibility:
Manage low risk referrals defined by care management program (Medical Social Work) & collaborate with social worker on action plan
Develop trusting relationship with patients by providing support and advocacy to help achieve health goals
Meet with patients in patient centered and patient preferred location (e.g., center, facility, home, community setting)
Promote goal setting with patients enrolled in care management
Drive engagement with high risk individuals (e.g., completed specialty appointments, adherence to Post discharge visits) may include accompaniment to appointments
Assist completion of applications to access eligible benefits
Wellness checks in home, participate in remote monitoring program education on individuals with specific health conditions
Provide health screenings, referrals and information
Deliver health education presentations
Facilitate communication between all identified parties by the patient involved in care (e.g., family members, care givers, medical providers, community-based organizations)
Document interactions with patients in medical record
Other duties, as assigned
Requirements:
A problem-solving orientation and a flexible and positive attitude
Preferred 1 year of experience in healthcare, community-based, or social work environment
Experience utilizing electronic medical record systems
Knowledge of community resources and resource navigation
Experience working on a multidisciplinary team preferred
Proficient PC skills
Fluency in language that is commonly spoken in the community is necessary. Most often this will include Bilingual English/Spanish
Travel may be required
US Work Authorization is required
Someone who embodies being 'Oaky'
Nice to have:
Experience working on a multidisciplinary team preferred
What we offer:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
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