Commercial Team Leader, IKEA

IKEA

Location:
India, Pune

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Commercial Team Leader position at IKEA's first physical Customer Meeting Point in Pune, responsible for optimizing the shopping experience, leading a team, and driving commercial performance in a multichannel retail environment.

Job Responsibility:

Lead, inspire and motivate your team to optimize the IKEA shopping experience
Secure satisfied customers and increase sales
Serve as a well-qualified home furnishing specialist and leader in life at home
Lead by example every day on the shop floor, supporting, challenging and coaching co-workers
Ensure shop is in excellent shape as new and fully stocked with four merchandising basics in place (priced, clean, well assembled and available)
Present IKEA product range in ways that inspire and satisfy customers
Take responsibility for department goals and ensure action plan is in place
Act quickly on commercial opportunities, changing availability of products and customer feedback
Actively sales steer to store top-selling and prioritised products
Secure strong implementation of IKEA long-term priorities and local market relevance
Execute meaningful actions based on key performance indicator analysis
Promote IKEA social and environmental commitment and sustainability
Recruit, onboard & develop team members and their talent
Responsible for securing Fulfilment Operations activities like goods receiving, replenishment, customer handout and reverse flow

Requirements:

Proven experience with a background in Sales and in leading a group of people
Business-minded and result-driven with a customer focus
Experience of working in a customer- and commercial-oriented business
Experience of actively selling through understanding customers and their needs
Open to change/highly flexible
Ability to work together in a team
Ability to make quick decisions and take personal initiatives
Ability to make things happen, priorities and make decisions by championing flexibility, speed, and simplicity
Ability to organize and prioritize different tasks and processes and your own work to make efficient use of the time available with a high sense of urgency
Ability to identify business opportunities and to create a high commercial performance
Ability to follow up and measure performance of output and capture learnings to improve planning and performance moving forward
Clear and proven ability to meet and exceed customers' demands and thereby sell more
Ability to communicate in English
Understanding and active use of IKEA Manuals, Mandatories, Concept Review and Topic Review check lists
Deep knowledge of Merchandising principals, Sales techniques, Sales steering, sales channels, sales location management/sales space capacity, efficient replenishment, IKEA product range, including service products, range presentation, range cycles, Data Analytics, Sales KPIs and P&L
Knowledge about competitors, your local market and services

Nice to have:

Already identified as a future talent
The IKEA values reflect your own values

What we offer:

Equal opportunity employment
Commitment to diverse backgrounds, perspectives, and skills
Work environment free of discrimination and harassment
Encouragement of individualism

Additional Information:

Job Posted:
October 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Commercial Team Leader