Commercial Manager, IKEA

IKEA

Location:
Thailand, Phuket

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Lead an integration of multiple functions from Sales, Com&In and Customer Relations through a multi skilled frontline team. Drive and develop strategies, actions and sales, now and in the future based on the knowledge of the IKEA range, life at home, the local market competition in all sales channels and the customer’s ever-changing shopping behaviour.

Job Responsibility:

Lead an integration of multiple functions from Sales, Com&In and Customer Relations through a multi skilled frontline team
Drive and develop strategies, actions and sales, now and in the future based on the knowledge of the IKEA range, life at home, the local market competition in all sales channels and the customer’s ever-changing shopping behaviour
Leading and inspiring the team to optimise the customer shopping experience in an efficient and effective way through a multichannel environment
Inspire the team by increasing the home furnishing interest of the many people and creating a demand for relevant home furnishing solutions and know how in the local market
Accountable for the store layout, range presentation and store communication thereby contributing to positioning the IKEA brand as the leader in life at home
To ensure a positive and joyful shopping experience for all IKEA visitors and customers
Setting clear goals on sales, profit, margin and volume development for my store – with solid actions plans to support the achievement of these goals
Drive the business by identifying commercial opportunities, delivering sales goals and profitability in a multichannel environment together with the team leader and right stakeholders
Lead the commercial team to deliver the action plans for your store
Secure that the store commercial team with the support of Com&In has the right understanding of store layout, range presentation and store communication thereby contributing to the work method for range presentation
Secure successful implementation of country priorities and the sharing and implementing of good solutions
Analyse and follow-up on both qualitative and quantitative performance
Know your local market potential and work with your team and other stakeholders to ensure your store is locally relevant throughout the different sales channels
Ensure the shopfloor has the right number of co-workers in the right place at the right time to run their floors successfully and ensure their co-workers are ready and available to serve customers and help them buy
Drive and develop a high level of service quality with all co-workers in relevant functions to secure an exceptional customer experience in the store
Secure competent and high-performing teams who inspire and empower every co-worker to recognize and understand their contribution
Working with customer insights to understand the highs and lows of the customer experience in the store
Drive a customer-focused culture throughout and secure an overall inspiring shopping experience where it is always easy for customers to shop
Understand the IKEA social and environmental commitments and know how you can contribute to sustainability
Establish and maintain service agreements with internal stakeholders (including customer contact center) in order to protect operational standards and help safeguard the IKEA culture
Build and maintain a successful relationship with the in house service providers who are crucial to the last mile success and customer shopping experience
Monitor, share and follow up on insights and data provided by the Customer Contact Centre securing a fast and easy resolution process for customers
Working with the Marketing and Communication functions to support our business aspiration: to be a great place to work, delivering sustainable growth and a fantastic customer experience

Requirements:

Passion to develop the IKEA business and values within a store format
Passion for selling while striving to ensure that the customer consistently have an easy shopping experience and that IKEA is able to exceed customer’s expectations
Understanding how to develop the business in a multichannel retail environment
A proven record of strong and successful leadership
Skilled in creating a high commercial performance
Strong knowledge and experiences of the Retail Concept & Retailing Methods -Active Selling, Pricing, Home Furnishing, Range Presentation, sales steering and working with layout as commercial tool
Strong analytical and strategic skills, including the ability to steer the store business over short, mid- term, and long term
Strong understanding of the retail market customer insights & local market competition
Ability to lead the business through people by demonstrating strong leadership capabilities
Ability to make things happen by championing flexibility, speed and simplicity
Strong communication and influencing skills
Strong problem-solving skill to identify a problem and take the necessary steps to overcome it, while keeping customers, coworkers, vendor and financial limitations in mind
Excellent English skills for communication (listening, speaking, reading, and writing)

Additional Information:

Job Posted:
August 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Commercial Manager