Commercial Coworker, IKEA

Commercial Coworker

IKEA

Location:
India, New Delhi

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a passionate and customer-focused Commercial Co-worker who thrives in a dynamic and fast-paced retail environment. You are motivated by delivering an excellent customer experience and have a keen interest in home furnishing. You are approachable, proactive, and confident in engaging with customers to understand their needs and provide tailored solutions.

Job Responsibility:

Engage with customers, making them feel expected and welcome while understanding their needs
Demonstrate expertise in IKEA products, actively sharing knowledge of their features and benefits
Support and guide self-planning customers, ensuring a smooth and seamless experience
Conduct 1:1 planning appointments, communicate the benefits of solutions, and convert planning offers into orders
Offer relevant services, finalize purchases, and provide excellent after-sales support
Ensure efficient returns processing and coordinate with matrix stores when necessary
Maximize sales while maintaining profitability by promoting top-selling and priority products
Maintain product presentation, merchandising, and digital tools for an enhanced shopping experience
Uphold IKEA’s values and sustainability commitments, differentiating IKEA from other retailers
Collaborate with the team to continuously improve customer service and the overall shopping experience

Requirements:

Strong knowledge of selling techniques and a deep understanding of customer behavior
A passion for active selling, with a results-driven and business-minded approach
Basic knowledge of home furnishing trends and IKEA's modular product range
The ability to work efficiently, organize tasks, and manage time effectively
A strong sense of teamwork, flexibility, and openness to change
The ability to work in a fast-paced and future-oriented environment
Digital proficiency and adaptability to work in an integrated online and offline sales environment

Additional Information:

Job Posted:
July 10, 2025

Employment Type:

Parttime

Work Type:

On-site work

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