Commercial Bank - Client Onboarding Team Lead, Citi

Citi

Location:
Malaysia, Kuala Lumpur

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges. Citi’s Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life. We’re currently looking for a high caliber professional to join our team as Commercial Bank - Client Onboarding Team Lead. (Internal Job Title: Client Onboarding Sr Mgr - C13) based in KL, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

Job Responsibility:

Responsible for customer interaction, documentation issuance, review and system setups
Demonstrates high level of diligence, motivation and organizational skills
Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues
Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners
Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
Determines new work procedures, analyzes complex and variable issues with significant departmental impact
Supports the planning and hire of right set of people, train, guide, coach, develop and appraise and reward people based on meritocracy
Supports the motivation of staff through constant interaction with the team
Encourages cross functional training for staffs to enrich their skill base
Optimizes manpower to achieve higher productivity levels
Identifies and develops high performers for next level jobs/mid management position
Ensures team delivers as per service level agreements
Understands client requirements and implements them correctly
Understands new customer requirements and ensures adequate support to new customer requirements and initiatives
Monitors customer satisfaction and service level and drives process changes
Provides innovative solutions to clients
Ensures a robust processing environment with effective controls
Establishes risk management practice
Maintains a culture of risk and controls in the team through various processes and check points
Identifies means to reduce transaction defects (internal and external)
Develops performance matrices to track defects, productivity
Ensures clean audit results
Efficiently and effectively manages new projects and ensures smooth cutover with minimized risks
Engages in project planning including cost management
Develops training content, training materials, trackers for the migration
Supports training for new staff
Develops job descriptions for hiring
Manages subordinate supervisors and project staff
Manages occasionally complex and variable issues with significant departmental impact
Shares responsibility for budget, policy formulation and short-term resource planning
Maintains appropriate staffing /hiring requirements to meet operational needs
Responsible for all training and development needs for assigned personnel
Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Requirements:

10 + years of experience in Product Implementation (CASH)
5+ years of experience as Team Lead
Good interpersonal communication skills
Consistently demonstrates clear and concise written and verbal communication skills
Demonstrated Project management skill including financial cost management skills
Advanced execution skills in a multi-tasking mode
Exposure to Customer Service and handling of system, testing and rollouts
Ability to achieve business objectives without compromising on controls and risk parameters established
Ability to interact confidently with senior management and / or regulators
Ability to coach and develop people, identifying and retaining talent
Able to partner with businesses and other support functions at senior levels in setting strategy and priorities
Able to strive under pressure and covert opportunity from risk
Should be open to working staggered hour /shift / over weekend and on public holidays
Proficient knowledge of English (written and spoken)
Bachelor’s/University degree or equivalent experience, potentially Masters degree

Additional Information:

Job Posted:
August 14, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Commercial Bank - Client Onboarding Team Lead