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The Collections Supervisor will be responsible for assisting with overseeing the daily operations of the collections team and timely collection of outstanding accounts receivables.
Job Responsibility:
Oversee daily credit and collection activities
Create departmental collection goals
Direct collection efforts on delinquent accounts
Verify customer payments
Resolve complex or escalated collection issues
Negotiate payment terms and payment schedules
Develop and implement collection procedures and policies to improve efficiency
Recommend and implement process improvement to enhance collection effectiveness
Maintain customer accounts
Monitor credit operations
Generate regular reports on collections status
Audit aging reports
Train new employees and provide ongoing training as needed
Maintain strong communication with sales, customer service and billing departments
Resolve customer inquiries
Ensure compliance with federal and state laws related to debt collection
Requirements:
3+ years of B2B collections experience
1+ years of supervisory experience
Intermediate Microsoft Excel knowledge
Proven knowledge of ERP systems
Strong analytical and problem-solving skills
Excellent negotiation skills
Ability to thrive in a fast-paced environment
Preferably a Bachelors degree in Accounting/Finance/Business Administration
What we offer:
Medical, vision, dental, and life and disability insurance
Eligible to enroll in company 401(k) plan
Access to top jobs, competitive compensation and benefits