Collections Specialist Job at Robert Half (Kennesaw)

Collections Specialist

Robert Half

Location:
United States , Kennesaw

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Collections Specialist is responsible for delivering exceptional customer service related to credit and collection matters. This includes managing the collection process, conducting account adjustments, and resolving invoice discrepancies. The position focuses on minimizing delinquency across assigned accounts and requires timely communication with operations management concerning client account statuses. Key duties include notifying customers about overdue accounts, gathering credit information from financial institutions, and assisting in researching reasons for payment delays.

Job Responsibility:

Place daily collection calls to clients
Perform in-depth account analysis and research
Generate and maintain necessary reports
Distribute account statements to customers
Communicate directly with customers to settle outstanding account issues
Draft collection letters and prepare lien-related documents as needed
Confirm payment histories and monitor collection progress
Collaborate with sales managers and senior leadership to expedite collections where required
Investigate causes behind unpaid or delayed invoices
Reconcile customer accounts receivable as necessary
Address and resolve email inquiries regarding waivers, billing concerns, short payments, references, etc.
Coordinate with legal counsel on collection-related issues
Partner daily with Sales Representatives to evaluate consumer creditworthiness
Undertake additional tasks to support the Accounts Receivable department

Requirements:

High school diploma or equivalent required
bachelor’s degree preferred or equivalent combination of education, training, and experience
Minimum of 2 years Accounts Receivable and collections experience
At least 1 year of consumer credit experience
familiarity with personal credit reports and Credit Safe processes
Basic knowledge of leasing programs and residual values
Proficiency with Microsoft applications, particularly Excel
advanced Excel skills are advantageous
Experience with lien setup and releasing is a plus
Strong analytical, problem-solving, and research abilities
Capable of thriving in a fast-paced, dynamic environment
Excellent verbal and written communication skills

Nice to have:

Experience with lien setup and releasing is a plus
advanced Excel skills are advantageous

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
free online training
access to top jobs, competitive compensation and benefits

Additional Information:

Job Posted:
February 20, 2026

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