Collections Manager Jobs

Collections Manager

Brighte Capital

Location:
Australia, Sydney

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This is your opportunity to shape the future of collections at Brighte, turn the dial up and help us transform a function into one that is efficient, resilient, and ready for tomorrow. We are elevating our collections function from a people-driven, informal setup into a structured, governed, and scalable operating model. This is not about managing queues but about designing the frameworks that will power sustainable growth.

Job Responsibility:

Design and implement a scalable collections operating model with auditable processes
Establish and maintain policies, controls, decisioning frameworks, QA protocols, and reporting aligned with regulatory standards
Convert informal communication channels into structured workflows
Partner with Product and Engineering to leverage technology for workflow allocation, segmentation, QA reporting, and automation
Develop tailored customer contact strategies for early, mid, and late-stage arrears
Integrate skip tracing and optimise resource allocation through segmentation
Monitor performance metrics and loss trends to drive continuous improvement
Design and deliver training programs, competency models, and coaching frameworks for collections and hardship handling
Lead and inspire a small but mighty team based onshore and offshore, balancing hands-on involvement with strategic oversight, while fostering a culture of accountability, transparency, and growth
Act as a trusted partner to Risk & Compliance, Finance, and other internal stakeholders
Communicate complex concepts clearly to frontline teams and senior leaders

Requirements:

Regulatory expertise with working knowledge of NCCP, ASIC, BCOP, AFCA and other relevant regulatory standards for debt collection, loss recovery and hardship handling
Leadership experience in leading a small to mid-sized team, with a blend of onshore and offshore staff
Experience working through structural uplift and capability building without large support ecosystems
Governance-mindset and competent in establishing governance rhythms, DA frameworks, and risk controls
Experience in designing training programs and competency models for debt collection, loss recovery and hardship handling
Practical understanding of collections tools and technology - including collections tools, skip tracing, workflow automation and QA data requirements
Track record of successfully uplifting or rebuilding collections functions without destabilising team culture

What we offer:

Flexible working arrangements to suit individual needs and a hybrid work model
Free lunch on Mondays
Range of social activities including weekly Thursday social event
Opportunity to join Employee Share Option Plans (ESOP)
Stocked pantry with snacks
Carefully curated collection of wines and beer on tap
End-of-trip facilities with towel service and hair dryers
Anniversary leave

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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