This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Cobrand Program Engagement Manager owns the strategy and execution of cardholder engagement across the lifecycle for Alaska Airlines’ Atmos Rewards cobrand credit cards. This role is accountable for driving activation, ongoing engagement, and benefit utilization through a coordinated engagement strategy that includes early-month-on-book communications, trigger-based campaigns, and targeted benefit education. As a subject matter expert within Alaska’s multi-billion-dollar cobrand portfolio, this individual contributor partners closely with Bank of America, Loyalty, Marketing, Analytics, and Technology teams to translate card benefits and program value into clear, timely, and relevant cardholder experiences that drive long-term spend, retention, and satisfaction.
Job Responsibility:
Own and execute the cardholder engagement roadmap, including early-month-on-book communications, lifecycle journeys, and trigger-based campaigns that drive activation, repeat spend, and benefit utilization
Translate card features and benefits into clear, timely, and actionable messaging aligned to key moments across the cardholder lifecycle
Partner with Marketing, Loyalty, and Bank of America teams to develop and deploy targeted engagement campaigns across email, digital, and owned channels
Define segmentation, targeting, and testing strategies and continuously optimize campaigns based on performance and cardholder behavior
Analyze engagement, spend, and benefit-usage data
ensure dashboards surface clear insights and translate results into actionable recommendations
Collaborate cross-functionally with analytics, customer insights, UX, guest experience, operations, and technology teams to improve cardholder understanding and satisfaction
Serve as a subject matter expert on Atmos Rewards cobrand products and support senior leader updates by clearly articulating engagement performance and opportunities
Requirements:
4 years of experience in loyalty, marketing, strategy, finance, business development or related area
Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree
Advanced analytical background with proven ability to navigate complex datasets
Passion for loyalty programs, aviation, guest experience and platform development
Experience using Excel, Alteryx and/or Tableau
Strong communication skills (e.g., verbal, written, and listening) with an ability to communicate clearly and concisely to both internal and external constituencies
Detail oriented and highly organized, with ability to multi-task and work independently
What we offer:
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits