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The Workflow Optimization Co-op will support the Industrial Engineering Automation team in enhancing efficiency within Connected Vehicle business operations. This team manages customer issue workflows, data analytics, and digital commerce processes. The Co-op will focus on documenting, streamlining, and automating workflows within a CRM environment—leveraging Salesforce tools and AI to improve problem resolution speed and accuracy.
Job Responsibility:
Document and analyze existing business process workflows
Learn to design and optimize workflows using Salesforce CRM tools
Develop and test automated workflows within the Salesforce environment
Create user documentation and assist in training team members on new processes
Requirements:
A rising college Junior, Senior or recent graduate
Strong GPA
Strong analytical, problem-solving, and process-mapping skills
Interest in automation, CRM systems, and digital business operations
Ability to collaborate effectively in a cross-functional environment
Strong preference for Industrial Engineering or related degrees