CNS Manager (HTOM)

• Manage projects to deliver customer business outcomes for transactional and subscription projects
• Provide leadership, hold customers and the project team accountable to deliver projects on-time, within budget with high quality, while achieving customer satisfaction
• Perform overall project-level planning and lead execution
• Provide vision, strategy and business objective alignment to lead end-to-end project implementation
• Responsible for project metric tracking, and managing project financials and profitability
• Identify opportunities for additional business and provide input to presales and renewal evaluation
• Identify risk, issues and develop risk response strategy
• Lead the execution of contract Change Management process
• Manage Partner delivery and commercials when 3rd party technical delivery resources are engaged on program
• Build the company’s project community by sharing lessons learned, best practices and participating in the PM Role Community
• Implement project structure and process to enable the delivery team to achieve on time, within budget, high-quality business outcomes for the company’s customers
• Ensure scope and Change Management are in place for the project duration
• Ensure key stakeholder status reporting
• Risk, issue, communications management
• Typically leads up to five (5) medium-sized customer projects

• College/University degree or equivalent plus 4-6 years related experience in a project management environment in comparable industry
• ideally (not required) in an IT/Telco centric organization
• Language Requirements: Italian and English

ideally (not required) in an IT/Telco centric organization