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Cluster Reservations Agent

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Four Seasons

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Location:
Italy , Milano

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We currently have an opportunity for a talented Cluster Reservations Agent to join our iconic Four Seasons Hotel Milan and San Domenico Palace, Taormina, a Four Seasons hotel in Italy!

Job Responsibility:

  • Display a friendly courteous and professional manner
  • Have knowledge of general hotel information for Four Seasons Hotel Milano and Four Seasons Hotel Taormina
  • Handle privately registered guests and understand guest/staff confidentiality
  • Determine what a potential guest is looking for in room accommodations and participate in problem solving
  • Utilize the Guest Recognition Program
  • Carry out other duties assigned by the immediate manager
  • Prioritize and handle multiple tasks
  • Be attentive to guests needs and provide exceptional service
  • Exhibit a sense of professionalism
  • Be proactive in seeking to acquire knowledge
  • Keep an organized and clean workspace
  • Know and apply the Core and Culture Service Standards
  • Remain calm and attentive
  • Know and execute fire, emergency, evacuation and bomb threat procedures
  • Take all necessary reports at AM & PM shifts
  • Operate the console for wake-up, guest message, DND requests
  • Handle several telephone calls
  • Handle incoming faxes and telephone functions
  • Provide general information and inquiries
  • Adhere telephone etiquette standards
  • Play an active role in the Guest Satisfaction field
  • Utilize computer systems in retrieving and updating room reservations
  • Process internal reservations, reservations from CRO, employee requests, e-mails and faxes
  • Complete room reservations
  • Handle enquiries for other Four Seasons properties
  • Upload WRO and follow new procedures
  • Handle guest problems or complaints
  • Perform pre-arrival checks
  • Prepare internal memos
  • Enter and follow-up Glitch updates
  • Handle the Chat system
  • Handle several technical systems (Fusion, Key, Golden, Workday, Microsoft platform)
  • Deal with Travel Agencies
  • Understand allocations and coordinate with Front of the House Team
  • Keep support departments informed
  • Perform tasks as delegated
  • Support Sales & Events team
  • Answer the telephone professionally
  • Handle phone related problems
  • Attend Department meetings
  • Run the operation manually when system crashes
  • Be proactive in offering to work additional shifts

Requirements:

  • Hotel operations
  • English language
  • Any Property Management System (e.g. Opera)
  • Superior communication skills
  • Attention to detail
  • Strong interpersonal and relationship building skills
  • Ability to multi-task with excellent organizational skills
  • Be a team player
  • Legal right to work in Italy
  • Fluency in English and Italian

Nice to have:

  • A special talent and passion for ensuring you and your team deliver the highest of standards consistently
  • Bring your personal touch and energy to our guest experiences
  • Share our passion for excellence and whom delights in the magic of curating special experiences and memories for our guests
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Dry Cleaning for Employee Uniforms
  • Meals available at our Employee Restaurant
  • Employee Experience initiatives
  • Employee Recognition Programs
  • Opportunities to build a successful career with global potential

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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