Cluster Manager

• Identify all prospective Distributors & Wholesalers within their cluster to ensure assortment as per demand from the local retail ecosystem
• Pitch and sell RedCloud’s value proposition to prospective Distributors/Wholesalers
• Lead commercial discussions and secure signed agreements and invoicing
• Deliver monthly targets for TTV (including direct engagement to facilitate Bulk trade via TradeX), Acquisition, Revenue and Monthly Active Retailers
• Build and execute strategic growth plans to drive platform adoption and consistent trading performance across all partners
• Act as the ongoing success owner for all Distributors/Wholesalers in the cluster
• Develop a monthly visit plan covering every Distributor/Wholesaler in the cluster
• Ensure Distributors/Wholesalers maintain accurate product listings, pricing, inventory levels, and assortments on the platform
• Proactively prevent stock-outs and guide partners on improving catalogue quality
• Diagnose challenges early (pricing, assortment, logistics, platform usage, retailer activation) and coordinate cross-functional solutions
• Drive Distributor/Wholesaler engagement on TTV performance, category/brand trends, Digital adoption and operational issues
• Log all visits in RedTAG and maintain itineraries in collaboration with their Managers
• Validate authenticity of trades, proper application of marketing incentives, and payment status
• Visit at least 30 Retailers monthly to assess Red101 app usage and verify on-ground transactions
• Gather feedback, capture purchase receipts, and upload insights into RedTAG
• Act as the “Voice of Customer” to Product, Operations, and Growth teams for continuous improvement
• Lead a team of RedForce officers (Field Activation Officers) covering 1500–2000 Retailers
• Provide daily coaching, on-the-job training, productivity tracking, and operational governance
• Drive acquisition and activation of new Retailers in the cluster
• Lead local demand generation activities with Marketing, retailer onboarding drives, and market-mapping initiatives
• Visit at least 20 Retailers monthly to assess Red101 app usage and verify on-ground transactions

• Bachelor’s degree in business administration, Marketing, or a related field
• Previous experience (5 - 10 years) in retail, preferably within an FMCG or a B2B marketplace environment
• Strong understanding of customer experience and relationship management
• Good business writing and interpersonal skills to effectively collaborate with internal and external stakeholders at all levels
• Excellent analytical skills, with the ability to interpret data, derive insights, and make data-driven decisions
• Knowledge of MS Excel at intermediate level a must have
• Self-starter with a proactive approach, able to work independently and take ownership of projects
• Proficiency in the use of ERP and CRM tools would be a great advantage

Proficiency in the use of ERP and CRM tools would be a great advantage

• First Class Salary
• 25 days annual leave increasing to 26 days after your first 12 months in the business
• Company Equipment