Cluster IT Manager

• Escalate in-country business and IT demands to the Sub Region Head of IT for prioritization and alignment
• Identify and escalate critical issues and risks that may impact service delivery or project execution
• Gives input to Head of Delivery on upcoming project demand, as well as portfolio status
• Coordinate the in-country matrix team to ensure effective execution of prioritized IT activities
• Collaborate with local infrastructure and application teams to deliver business-critical initiatives
• Maintain clear and proactive communication and collaboration with business stakeholders to identify and address business needs
• Track progress of prioritized activities and ensure timely delivery in alignment with business expectations
• Contribute to continuous improvement of escalation and coordination processes

• Bachelor’s degree in Information Technology, Business Informatics, or related field
• 5+ years of experience in IT service delivery, coordination, or project management
• Strong understanding of IT infrastructure and enterprise applications
• Excellent communication and stakeholder management skills
• Experience working in a matrix or regional organizational structure
• Familiarity with ITIL or similar service management frameworks
• Experience in demand management and escalation processes
• Strong organizational and problem-solving abilities
• Ability to manage multiple priorities in a dynamic environment
• Fluent in English
• Located in Germany, Switzerland or Benelux

in other language is a plus