Club Lounge Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Thailand, Bangkok

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Job Responsibility:

Assist Front Office Manager in administering front office functions
Supervise Bell/Door Staff, Switchboard and Guest Services/Front Desk
Ensure efficient check in and check out process
Manage day-to-day operations
Handle complaints and resolve conflicts
Supervise staffing levels
Ensure communication with employees
Support developmental needs of team members
Implement customer recognition/service program
Train staff on credit policies
Supervise daily Front Desk shift operations
Participate in interviewing and hiring

Requirements:

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required
Ability to manage day-to-day operations
Experience handling complaints and resolving conflicts
Supervisory experience
Strong interpersonal and communication skills
Ability to develop goals and plans
Understanding of financial objectives
Customer service excellence

What we offer:

Equal opportunity employer
Diverse and inclusive work environment
Global community
Career development opportunities

Additional Information:

Job Posted:
August 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Club Lounge Manager