Cloud Solution Architect Job at Microsoft Corporation (Mexico City)

Cloud Solution Architect

Microsoft Corporation

Location:
Mexico , Mexico City

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. We are looking to hire a hands-on Cloud Solution Architect (CSA) to join our diverse, talented, high performance, and innovative team, focused on driving Azure Infrastructure and Azure Application Migrations via the Cloud Accelerate Factory. The Cloud Acceleration Factory is best suited for individuals that are highly technical, solution focused and have a passion for Project Management. The Cloud Acceleration Factory provides opportunity to drive feedback into Microsoft’s core product teams to help improve our platform. CSAs are senior individual contributors who operate globally and engage directly with customers. It is a hands-on technical and governance role spanning across design, build, and production. Candidates are expected to comfortably switch from a whiteboard to the keyboard. This is a truly exciting role that will feature unique and challenging technical problems to solve and to help our customers succeed. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Job Responsibility:

Customer Relationship Management: Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models
Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health
Expands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes
Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders
Guides and leads conversations to facilitate the achievement of customer business objectives
Holds, maintains, and nurtures internal stakeholder relationships
Initiates the gathering of information on the business and Information Technology objectives for customer organizations
Partners with Account Team to create a customer success plan and contribute to the shared customer account plan
Customer Success Leadership: Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations
Leverages Microsoft delivery management methodologies, processes, and tools to manage and improve customer operational health
Proactively identifies and mitigates customer blockers by leveraging Microsoft solutions and services, and develops deliverable programs of work
Orchestrates delivery resources to facilitate value realization with a focus on driving operational health
Leads delivery program reviews with internal stakeholders
Leads escalation management and communications for delivery programs in the customer account
Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work
Promotes the organizational and customer success strategy with customers
Aligns Microsoft technology and services with the customer's goals and objectives to form a cooperative strategy
Engages in account team planning, promoting business and technical needs for change that challenge customer thinking
Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work
Challenges the customer and influences their strategic decision making
Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback
Mobilizes resources to address actual and potential blockers to consumption
Holds accountability for identified consumption milestones and their completion
Partners with customers to proactively identify opportunities for growth, optimize usage, and drive adoption
Partners with customers to understand their business objectives, identify opportunities where Microsoft offerings can help achieve those objectives
Technical Relevance: Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities
Leverages broad foundational industry and technical expertise to enable customer success
Identifies complex customer scenarios (e.g., Independent Software Vendors [ISV], cross-cloud, partner) and aligns with technical specialists to identify relevant cross-cloud technology solutions
Strengthens Microsoft's position in the customers' cloud technology marketplace against competitors
Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation

Requirements:

Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
3+ years relevant work experience within customer industry
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
Project Management Institute (PMI) or equivalent Project Management certification
Prosci or equivalent certification

Nice to have:

Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience

Additional Information:

Job Posted:
January 13, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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