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The Cloud Solution Architecture role involves gathering customer insights, mapping architecture, and proposing digital transformation solutions based on Microsoft technologies. The role requires coaching team members to focus on customer experience through efficient delivery, driving adherence to Microsoft standards and recommended practices, and providing a holistic perspective of customer challenges and competitor architectures. The role is within the CSA Global Delivery team. It is a centralized group consisting of both full-time employees (FTEs) and Partner CSAs dedicated to enhancing the customer's experience with Microsoft as they transition to hybrid/public cloud solutions. We achieve this by offering our customers value through adaptable and efficient delivery methods, all underpinned by standardized processes. We are looking for a Cloud Solution Architect (CSA), specializing in Microsoft Security who is passionate about driving our customers’ security transformation on the Microsoft Azure and Microsoft 365 Platforms and Hybrid Scenarios. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements.
Job Responsibility:
Drive positive Customer Satisfaction and become a trusted advisor
Provide feedback and insights from customers/partners and be the Voice of Customer to share insights and best practices
Connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap
Land an end-to-end value proposition for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, with focus on Threat Protection, ID + Access Management and Cloud Security
Position and deliver solutions that drive Security product usage
Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments
Identify resolutions to Customer blockers by leveraging SA subject matter expertise
Deliver according to MS best practices & using repeatable IP
Accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits “Secure by Design” framework
Align individual skilling to team/area demands & Customer Success goals
Accelerate customer outcomes and share expertise
Contribute to Intellectual Property (IP) creation & re-use to accelerate customer outcomes
Run Architectural Design Sessions to build a plan for implementing the solution – governing design in line with customer business goals and their technical environment
Collaborate and orchestrate with other Cloud Solution Architects and MS stakeholders including FastTrack, partner, and Microsoft Consulting in developing complex end-to-end Enterprise solutions with the Microsoft Security platform
May also be asked to lead a team of Partner CSAs (POD) should a need arise
Requirements:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND solid experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience