CrawlJobs Logo

Cloud Solution Architect - M365 Copilot

https://www.microsoft.com/ Logo

Microsoft Corporation

Location Icon

Location:
Germany , Multiple Locations

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. We are looking for a Cloud Solution Architect (CSA), specializing in AI solutions, who is passionate about driving our customers’ AI transformation journey with Copilot Chat, Agents, and M365 Copilot. This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, accelerating AI adoption and change management by creating business value and ROI.

Job Responsibility:

  • Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value
  • Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal
  • Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale
  • Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization
  • Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey
  • Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution
  • Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives

Requirements:

  • Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND demonstrated, in‑depth experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • Master’s Degree in Computer Science, Information Technology, Engineering, Business, or related field AND advanced experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
  • Demonstrated experience working in a customer‑facing role (e.g., internal and/or external)
  • Hands‑on experience contributing to technical projects
  • Technical Certification in Cloud (e.g., Microsoft 365 Certified: Administrator Expert, Azure, Amazon Web Services, Google, security certifications)
  • Excellent verbal and written communication, analytical and presentation skills in German as well as English

Additional Information:

Job Posted:
February 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Cloud Solution Architect - M365 Copilot

New

Cloud Solution Architect

As a Cloud Solution Architect (CSA), you will lead the technical strategy to hel...
Location
Location
Brazil , Campinas
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in computer science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience
  • 4+ years in customer-facing technical roles, ideally supporting enterprise deployment, architecture, or governance of Microsoft 365 or Power Platform
  • Hands-on experience with M365 administration and deployment, including identity, security, compliance, and workload governance
  • Experience with Power Platform (Power Automate, Power Apps, Dataverse) including environment strategy, ALM, automation, and solution design
  • Experience designing or deploying Generative AI solutions, especially with M365 Copilot, Copilot Studio, copilots/agents, prompt orchestration, connectors, and data integration
Job Responsibility
Job Responsibility
  • Be a trusted advisor for Generative AI and Modern Work: Translate customer challenges into high-value solutions using M365 Copilot, Copilot Studio, and Power Platform. Drive ROI-focused scenarios that accelerate productivity, automation, and decision-making
  • Lead M365 Copilot and M365 platform deployment & administration: Guide customers through readiness, architecture, security, compliance, provisioning, and operational governance needed for successful adoption of M365 Copilot and Microsoft 365 workloads
  • Drive Customer Success across Copilot, Copilot Studio, and Power Platform: Lead design and implementation of integrated solutions, covering prompt engineering, copilots/agents lifecycle, Power Platform connectors, data access, and environment strategy
  • Scale AI and low-code solutions through Agentic AI and automation: Apply Copilot Studio and Power Platform capabilities (Power Automate, Power Apps, Dataverse) to help customers build secure, scalable, governed AI agents and workflows
  • Champion adoption, change management, and business value realization: Engage with business leaders, IT, and security teams to enable widespread usage, demonstrate value, and secure long-term success and renewal
  • Evangelize best practices and reusable IP: Contribute to communities, internal assets, repeatable frameworks, and technical accelerators to drive consistent and scalable customer outcomes
  • Embrace a learn-it-all mindset: Maintain deep technical readiness in M365 Copilot, Copilot Studio, Power Platform, M365 administration, and modern AI architecture aligned to Customer Success Unit (CSU) priorities and corporate initiatives
  • Fulltime
Read More
Arrow Right
New

Cloud Solution Architect - Power Platform

Be a trusted advisor for Generative AI and Modern Work: Translate customer chall...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
  • 4+ years experience working in a customer-facing role (e.g., internal and/or external)
  • 4+ years experience working on technical projects on Power Platform, Copilot Studio and similar technologies
  • Technical Certification in Cloud Power Platform, Copilot Studio and similar technologies
Job Responsibility
Job Responsibility
  • Be a trusted advisor for Generative AI and Modern Work: Translate customer challenges into high-value solutions using M365 Copilot, Copilot Studio, and Power Platform. Drive ROI-focused scenarios that accelerate productivity, automation, and decision-making
  • Drive Customer Success across Copilot, Copilot Studio, and Power Platform: Lead design and implementation of integrated solutions, covering prompt engineering, copilots/agents lifecycle, Power Platform connectors, data access, and environment strategy
  • Scale AI and low-code solutions through Agentic AI and automation: Apply Copilot Studio and Power Platform capabilities (Power Automate, Power Apps, Dataverse) to help customers build secure, scalable, governed AI agents and workflows
  • Champion adoption, change management, and business value realization: Engage with business leaders, IT, and security teams to enable widespread usage, demonstrate value, and secure long-term success and renewal
  • Evangelize best practices and reusable IP: Contribute to communities, internal assets, repeatable frameworks, and technical accelerators to drive consistent and scalable customer outcomes
  • Embrace a learn-it-all mindset: Maintain deep technical readiness in M365 Copilot, Copilot Studio, Power Platform, M365 administration, and modern AI architecture aligned to Customer Success Unit (CSU) priorities and corporate initiatives
  • Fulltime
Read More
Arrow Right

Cloud Solution Architect- AI Biz Solutions | Teams & Copilot

With more than 45,000 employees and partners worldwide, the Customer Experience ...
Location
Location
United States , Multiple Locations
Salary
Salary:
85100.00 - 169800.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
  • Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 3+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
  • 2+ years experience working in a customer-facing role (e.g., internal and/or external)
  • 2+ years experience working on technical projects
  • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
  • Deep familiarity with Microsoft Teams as a platform, including chat, channels, meetings, collaboration tools, and administrative controls
  • Proficiency in Microsoft 365 services (Exchange, SharePoint, Azure AD) and PowerShell scripting
  • Experience with troubleshooting tools and workflows for Teams devices and call quality
Job Responsibility
Job Responsibility
  • Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging AI fundamentals, Graph API, and Copilot for M365 expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes
  • Accelerate Value Realization: Actively engage with business and technical decision makers to drive intent, enablement and usage of Copilot for M365, securing long-term customer renewal. Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization
  • Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business & technical decision makers to ensure they understand Microsoft's M365 Copilot value proposition. Lead architecture design sessions on M365 Copilot, address customer questions and provide best practices for activating solution within customer environment
  • Identify resolutions to issues blocking the go-live of customer success projects by leveraging deep knowledge of M365 Copilot for M365 technical subject matter expertise. Lead business & technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP
  • Fulltime
Read More
Arrow Right
New

AI Solution Architect

We are looking for a Global Solution Architect (CSA), specializing in AI Busines...
Location
Location
United Kingdom , Reading
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelors degree in computer science, Information Technology, Engineering, Business, or related field AND proven experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
  • Hands on experience in AI agents development and Copilot Studio (mandatory)
  • Fluent English in enterprise and executive environments (mandatory)
  • Proven experience working in a customer-facing role (e.g., internal and/or external)
  • Proven experience working on technical projects, interacting with business
  • Demonstrated experience delivering enterprise-scale solutions with measurable business outcomes
  • Strong understanding and working experience of AI solutions (including OpenAI, Anthropic, Google, Glean)
  • Ability to work with senior executives and challenge
  • Adoption and Change Manage skills (PROSCI certification or equivalent is a plus)
  • Experience building or validating Unified Support / Unified Catalog offerings or enterprise-scale reusable IP
Job Responsibility
Job Responsibility
  • Accelerate Value Realization: Actively engage with CxO, business, and technical decision makers to drive intent, enablement, and usage of M365 Copilot, Copilot Chat, Agents, and related Microsoft solutions—ultimately securing long‑term customer value and renewal
  • Mobilize technical and sales stakeholders around new opportunities and develop customer‑specific roadmaps that drive adoption, growth, and measurable business outcomes
  • Customer Satisfaction: Serve as a trusted advisor to customers by applying deep expertise in M365 Copilot and Agents to help achieve Customer Success Plan outcomes
  • Actively listen, challenge constructively, and guide customers toward optimal decisions that unlock value
  • Usage (Cloud & Support) Growth: Develop and execute strategies that increase usage and consumption across M365 Copilot, Copilot Chat, and Agents
  • Lead architecture design sessions, answer technical questions, and provide best practices for activating and governing solutions within enterprise environments
  • Blocker Resolution: Identify and resolve issues preventing successful go‑lives by leveraging deep expertise in M365 Copilot, Agents, governance models, and enterprise integration. Lead business and technical conversations to ensure customers realize value from their Microsoft investments while delivering work aligned to Microsoft best practices and reusable IP
  • Customer Insights: Capture structured insights from customer engagements and funnel them back to engineering, product, and cross‑functional Microsoft teams to inform continuous improvement and influence product evolution
  • Develop and Evolve Unified IP: Play a central role in the ongoing development, enhancement, and maintenance of our Unified portfolio. Ensure assets remain current with product innovations and field learnings, while creating structured methodologies, templates, and solution patterns validated through customer engagements
  • Scale Best Practices Across the Organization: Codify and scale best practices derived from incubation and customer delivery. Transform learnings into repeatable frameworks, guidance, and artifacts that can be adopted across regions and roles
  • Fulltime
Read More
Arrow Right

Cloud Solution Architect - Copilot

We are looking for a Cloud Solution Architect (CSA), specializing in AI Business...
Location
Location
Japan , Tokyo
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field AND 4+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience
  • Mandatory hands on experience in AI agents development and Copilot Studio/AI Foundry
  • Ability to engage with CxO, business and technical decision makers
  • Business level proficiency in Japanese and English
Job Responsibility
Job Responsibility
  • Accelerate Value Realization: Actively engage with CxO, business and technical decision makers to drive intent, enablement and usage of M365 Copilot and Agents and other Microsoft solutions, securing long-term customer renewal
  • Customer Insights: Provide feedback & insights from customers back to the relevant MS teams including Product Groups, to enable continuous improvement
  • Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers, by leveraging M365 Copilot and Agents to enable defined Customer Success Plan outcomes
  • Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business & technical decision makers to ensure they understand M365 Copilot and Agents value proposition
  • Identify resolutions to issues blocking the go-live of customer success projects by leveraging deep knowledge of M365 Copilot and Agents, technical subject matter expertise
  • Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals
  • Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure, and learn from others to help accelerate your customers’ transformation journey
  • Fulltime
Read More
Arrow Right
New

Senior Cloud Solution Architect - M365 Copilot

With more than 45,000 employees and partners worldwide, the Customer Experience ...
Location
Location
Germany , Multiple Locations
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND extensive, senior‑level experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR Master’s Degree in Computer Science, Information Technology, Engineering, Business, or related field AND advanced experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience
  • Significant experience working in a customer‑facing role (e.g., internal and/or external)
  • Proven experience leading complex technical projects
  • Technical Certification in Cloud (e.g., Microsoft 365 Certified: Administrator Expert, Azure, Amazon Web Services, Google, security certifications)
  • Excellent verbal and written communication, analytical and presentation skills in German as well as English
Job Responsibility
Job Responsibility
  • Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value
  • Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal
  • Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale
  • Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization
  • Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey
  • Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution
  • Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives
  • Fulltime
Read More
Arrow Right
New

Principal Cloud Solution Architect

We are looking for a Principal Cloud Solution Architect, specializing in AI Busi...
Location
Location
United States , Multiple Locations
Salary
Salary:
130900.00 - 251900.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience
  • Microsoft is unable to sponsor a work visa for this role
  • 8+ years experience working in a customer-facing role
  • 8+ years experience working on technical projects
  • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
  • Mandatory hands on experience in AI agents development and Copilot Studio
  • Ability to engage with CxO, business and technical decision makers
Job Responsibility
Job Responsibility
  • Accelerate Value Realization: Actively engage with CxO, business and technical decision makers to drive intent, enablement and usage of M365 Copilot and Agents and other Microsoft solutions, securing long-term customer renewal
  • Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization
  • Customer Insights: Provide feedback & insights from customers back to the relevant MS teams including Product Groups, to enable continuous improvement
  • Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers, by leveraging M365 Copilot and Agents to enable defined Customer Success Plan outcomes
  • Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business & technical decision makers to ensure they understand M365 Copilot and Agents value proposition
  • Lead architecture design sessions on M365 Copilot and Agents, address customer questions and provide best practices for activating solution within customer environment
  • Identify resolutions to issues blocking the go-live of customer success projects by leveraging deep knowledge of M365 Copilot and Agents, technical subject matter expertise
  • Lead business & technical conversations with customers to drive value from their MS investments
  • Deliver all work according to MS best practices & policies and using repeatable IP
  • Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals
  • Fulltime
Read More
Arrow Right

Cloud Solution Architect

With more than 45,000 employees and partners worldwide, the Customer Experience ...
Location
Location
United States , Multiple Locations
Salary
Salary:
106400.00 - 203600.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience
  • Microsoft is unable to sponsor a work visa for this role
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience
  • 6+ years experience working in a customer-facing role (e.g., internal and/or external)
  • 6+ years experience working on technical projects
  • Mandatory hands on experience in AI agents development and Copilot Studio
  • Ability to engage with CxO, business and technical decision makers
Job Responsibility
Job Responsibility
  • Accelerate Value Realization: Actively engage with CxO, business and technical decision makers to drive intent, enablement and usage of M365 Copilot and Agents and other Microsoft solutions, securing long-term customer renewal
  • Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization
  • Customer Insights: Provide feedback & insights from customers back to the relevant MS teams including Product Groups, to enable continuous improvement
  • Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers, by leveraging M365 Copilot and Agents to enable defined Customer Success Plan outcomes
  • You will actively listen and respectfully challenge to drive the best outcomes
  • Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business & technical decision makers to ensure they understand M365 Copilot and Agents value proposition
  • Lead architecture design sessions on M365 Copilot and Agents, address customer questions and provide best practices for activating solution within customer environment
  • Identify resolutions to issues blocking the go-live of customer success projects by leveraging deep knowledge of M365 Copilot and Agents, technical subject matter expertise
  • Lead business & technical conversations with customers to drive value from their MS investments
  • Deliver all work according to MS best practices & policies and using repeatable IP
  • Fulltime
Read More
Arrow Right