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The Service Delivery Manager - Cloud Services will oversee service delivery management in a technical environment, focusing on cloud computing platforms like AWS, Azure, and GCP. The ideal candidate will have strong organizational skills, a proven track record in managing complex projects, and the ability to communicate effectively with both technical and non-technical stakeholders. This role requires a minimum of 10 years of relevant experience, with a preference for candidates who have deep domain experience in cloud services and technical project delivery.
Job Responsibility:
Oversee service delivery management in a technical environment, focusing on cloud computing platforms like AWS, Azure, and GCP
Requirements:
A bachelor's degree in a business-related field
Bilingual - Fluent in English and Spanish
Experience in service delivery management, preferably in a technical or infrastructure-related role
Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously
Good understanding of infrastructure components such as networking, servers, storage, and virtualization
Experience working with Cloud computing platforms (e.g. AWS, Azure, GCP) and related services
Proven track record of identifying and resolving issues
Critical thinking and creativity to develop innovative solutions for complex challenges
Experience mitigating risks and ensuring deliverables are completed on time and within budget
Excellent verbal and written communications skills, with the ability to effectively communicate technical information to non-technical stakeholders
Proven consensus-building skills in a remote role
Leadership skills with the ability to motivate and lead cross-functional teams
Experience collaborating with stakeholders at all levels of the organization to gather requirements and drive project success
Strong analytical and negotiation skills
Self-starter, energetic, flexible, innovative, and willing to get things done
Proven experience managing complex service delivery engagements
Willingness to stay updated on industry trends, emerging technologies, and best practices
Ability to adapt to changing project requirements and priorities in a fast-paced environment
Nice to have:
10+ years relevant experience
Deep domain experience with 5+ years of work experience in Services, cloud computing, or technical project delivery
Enterprise work experience dealing with highly complex situations is strongly preferred
Experience managing technical and executive-level relationships (IT Director, VP, and C-level)
PMP, ITIL, Agile, Azure, AWS and GCP certifications preferred