Cloud Managed Services Engineer

• Providing a managed service to clients by proactively identifying and resolving cloud-based incident and problems
• Maintaining a high level of service to clients through pre-emptive service incident and resolution activities, product reviews, operational improvements, operational practices, and quality assurance
• Ensuring zero missed service level agreement (SLA) conditions
• Managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems
• Applying analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions
• May also contribute to / support on project work as and when required

• Experience of 7+ years with relevant experience of 4+ years in GCP
• Good understanding of cloud architecture
• Deployment of cloud services using Terraform
• Defining and configuring the alert thresholds as directed by the Cloud CoE
• Monitoring Incident triggered and responding to the relevant team basis the RCA
• Report Generation and Data Submission basis the requirement raised by various teams
• Implementation of Cloud Security controls as directed by Info-Sec team
• Follow-up for audit and compliance point closure post implementation
• Cloud Process Automation and Standardization
• Golden AMI creation and patching of the golden images
• Updating the AMI access across accounts for latest image deployment
• Detailed understanding of the Cloud (IaaS and PaaS) industry and associated various technologies
• Deep understanding of Service Management best practices frameworks such as ITIL
• Effective troubleshooting and analytical skills and ability to manage complex and technical projects
• Good communication skills and an ability to develop relationships with customer external stakeholder’s levels
• Basic understanding of network & security, data center architecture

Professional cloud certifications preferred