Client Support Technical Specialist Job at Fever (Barcelona)

Technical Support Specialist

Are you passionate about technology and driven to combat cybercrime? Join Hornet...

Location

Philippines , Cebu

Salary:

Not provided

Hornetsecurity

Expiration Date

Until further notice

Requirements

Excellent logical, analytical and problem-solving skills
Good customer etiquette and the ability to manage high profile customers well under pressure
Experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc.
Good understanding of basic networking protocols
Excellent English communication skills, both written and verbal
Quick learner and self-starter
Knowledge/experience with Hyper-V and/or VMware virtualization platforms
Experience as a network/system administrator or Technical Support representative
Deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model)
Knowledge/experience with Microsoft VSS

Job Responsibility

Diagnose and resolve corporate clients’ technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements
Build personal customer relationships and focus on offering an awesome customer experience
Escalate issues to our development team and co-ordinate such issues until they are solved
Convey customer feedback to product development staff
Keep customers informed on how and when issues are resolved
Interact with other teams to provide a comprehensive and high-quality support
Help in user education

What we offer

Free space for innovation and independent action in a fast-growing international company with a promising future
Short decision paths and flat hierarchies in an open work atmosphere
Personal and professional development opportunities
No dress code

Technical Support Specialist

Talent team at Qualient is recruiting for a Technical Specialist with a can-do a...

Location

Salary:

Not provided

Qualient Solutions

Expiration Date

Until further notice

Requirements

Experience working within a 2nd/3rd line support function
Application support
Bespoke Linux systems
Will be familiar with DevOps practises

Job Responsibility

Provide superior technical assistance to end-users by supporting all IT deployed software and hardware with the ability to show confidence, patience and diplomacy when dealing with difficult situations
Provide professional customer service to all of our valued clients

Technical Support Specialist

Silvus is seeking a Technical Support Specialist who will report to the Director...

Location

United States , Los Angeles

Salary:

27.00 - 30.00 USD / Hour

Silvus Technologies (International)

Expiration Date

Until further notice

Requirements

A minimum of an Associate's degree is required
At least 2 years of relevant experience supporting a sales/products team in a technology-related or manufacturing field
Prior experience in a fast-paced office environment, with experience in meeting multiple deadlines
Highly proficient in Microsoft Office and Google Suite (Gmail/Outlook, Excel, Word, PowerPoint)
Excellent and effective oral and written communication
Possess keen attention to detail, with the ability to be accurate, flexible, and reliable
Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts
All employment is contingent upon the successful clearance of a background check

Job Responsibility

Responsible for supporting the team in maintaining product entries in the Zoho CRM system, including, but not limited to, updating records, creating new entries, obsoleting products, etc
Create/Generate Zoho reports concerning product sales/shipments, development status, and similar reports as directed
Maintain/Update the expansive Confluence presence for products, including consolidating information, reorganizing for clarity and usefulness, removing outdated content, and adding new content with input from team members
Rebrand/Format data sheets, cable diagrams, and similar documents from manufacturing formats to customer-releasable formats
Support maintaining/updating our product catalog in partnership with the marketing team
Coordinate end-of-line product tracking internally and related product communications with sales and other departments
Support team email communications with other departments, vendors, and customers concerning inquiries, escalating them as necessary, and ensuring their timely follow-up and resolution
Assist with ad-hoc tasks assigned by team members/leads/managers to support the team as necessary

Fulltime

Client Success Technical Specialist

B2B SaaS Client Success Technical Manager role within Onebox (Fever Group). Resp...

Location

Mexico , Mexico City

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Experience in customer support, ideally in a SaaS environment
Confident troubleshooting technical issues with a hands-on mindset
Fluent in English and Spanish (written and spoken)
Tech-savvy, detail-oriented, and focused on client experience
Comfortable working cross-functionally with internal teams
Valid driver's license for occasional on-site support

Job Responsibility

Be the go-to person for clients for technical support, platform usage, and troubleshooting
Manage daily client requests, from incident resolution to platform configuration and data exports
Provide onboarding, training, and ongoing support to help clients get the most out of Onebox
Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience
Support on-site operations during live events when needed
Play a key role in driving customer satisfaction and identifying opportunities for improvement

What we offer

Have a real impact on the company's growth and evolution
Great work environment with a young, international team of talented people to work with
40% Discount on all events on Fever
Health and life insurance
20 days per year as holidays
Possibility of remote working from home

Fulltime

Technical Support Specialist

Location

India , Bengaluru, Karnataka

Salary:

Not provided

6sense

Expiration Date

Until further notice

Requirements

3-8 years customer support experience for software applications
3+ Years Knowledge of and experience with SQL
Experience with MAP and CRM-Salesforce
Strong (verbal and written) communication skills with an ability to build relationships
Experience describing technical concepts to a non-technical audience
Ability to function and thrive in a team environment with an appreciation of aggressive goals
Ability to work independently
Effective prioritizations and multitasking
Experience working with Google Analytics a plus
Experience/knowledge of Salesforce integrations a plus

Job Responsibility

Analyse, track and resolve customer issues in a prompt manner to ensure that the highest level of client satisfaction is achieved
Analyse data using SQL / spreadsheets, and ad hoc analysis
Identify alternate solutions when necessary and communicate them to customers
Maintain a detailed understanding of product architecture, technical components and application functionality
Assist in creating training materials pertaining to product troubleshooting and usage
Set up and document troubleshooting procedures for new product features
Communicate clearly and effectively with customers, fellow support team members and the other internal teams

What we offer

Full-time employees can take advantage of health coverage
paid parental leave
generous paid time-off and holidays
quarterly self-care days off
stock options
equipment and support for work
numerous learning and development initiatives including access to our LinkedIn Learning platform
quarterly wellness education sessions
wellness days
ERG-hosted events

Fulltime

Technical Support Specialist

6sense is on a mission to revolutionize how B2B organizations create revenue by ...

Location

India , Pune

Salary:

Not provided

6sense

Expiration Date

Until further notice

Requirements

3-8 years customer support experience for software applications
3+ Years Knowledge of and experience with SQL
Experience with MAP and CRM-Salesforce
Strong (verbal and written) communication skills with an ability to build relationships
Experience describing technical concepts to a non-technical audience
Ability to function and thrive in a team environment with an appreciation of aggressive goals
Ability to work independently
Effective prioritizations and multitasking
Experience working with Google Analytics a plus
Experience/knowledge of Salesforce integrations a plus

Job Responsibility

Analyse, track and resolve customer issues in a prompt manner to ensure that the highest level of client satisfaction is achieved
Analyse data using SQL / spreadsheets, and ad hoc analysis
Identify alternate solutions when necessary and communicate them to customers
Maintain a detailed understanding of product architecture, technical components and application functionality
Assist in creating training materials pertaining to product troubleshooting and usage
Set up and document troubleshooting procedures for new product features
Communicate clearly and effectively with customers, fellow support team members and the other internal teams

What we offer

Health coverage
Paid parental leave
Generous paid time-off and holidays
Quarterly self-care days off
Stock options
Equipment and support to work at home or in office
Access to LinkedIn Learning platform
Quarterly wellness education sessions
ERG-hosted events

Fulltime

Technical Support Specialist

For our location in Skopje (North Macedonia) we are looking for a motivated Tech...

Location

North Macedonia , Skopje

Salary:

Not provided

Hornetsecurity

Expiration Date

Until further notice

Requirements

Vocational education in information technology
Experience in IT support
Excellent logical, analytical and problem-solving skills
Very high level of English (both written and spoken)
Customer focused – must have good people skills, be friendly and helpful
Experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat, or other
Good understanding of IP Networking and protocols such as SMTP, DNS and HTTP
Mail server / email flow exposure and a clear understanding as well as experience of mail flow
Quick learner and self-starter

Job Responsibility

Diagnose and resolve corporate clients’ technical issues over the phone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements
Create support tickets and process them to final resolution
Build personal customer relationships and focus on offering an awesome customer experience
Remain alert to messages from the incident notification system and inform the response team when incidents arise
Responsible for the initial assessment of reported incidents to assign the most appropriate priority level to new tickets
Escalate issues and tickets so that they may be considered for immediate action, based on possible impact or SLA
Convey customer feedback to product development staff
Interact with other teams to provide comprehensive and high-quality support
Help in user education
Work in a global team that uses a follow-the-sun shift approach to provide 24/7 support to customers

What we offer

Room for innovation and autonomy in a fast-growing international company
Short decision paths and flat hierarchies in an open work atmosphere
Extensive Onboarding – welcome kit, 2 days Onboarding Bootcamp, Mentoring Program and regular feedback meetings
Temporary Employee Exchange Program – ability to work at global office locations (e.g. Berlin, Madrid, Malta, Montréal, Washington D.C.)
Flexible working hours and the option to work from home
Permanent contracts
FitKit subscription and private insurance for your health
Office Dogs are welcome
Referral Bonus: 1500€ for each referral who is successfully hired
Team events like Laser Tag, Office Movie Nights, Foodie Fridays

Fulltime

Application Support Specialist

Novidea is looking for a skilled and results-driven technical support specialist...

Location

United Kingdom

Salary:

Not provided

Novidea

Expiration Date

Until further notice

Requirements

2+ years of customer support experience in a software/SaaS environment
Proven experience supporting Salesforce-based applications
Salesforce Administrator Certification is required
Solid technical background
Experience in corporate technical support, applying customer service principles and best practices
Experience in the insurance industry (highly advantageous)
Adept at multitasking
Capable of independent work
Thrives in a fast-paced environment and adapts to shifting priorities
Strong problem-solving skills and ability to diagnose issues in a timely manner

Job Responsibility

Providing exceptional service and support to Novidea's B2B customers across the UK and Europe via phone, Salesforce CRM, and video meetings
Engaging with customers to address inquiries, concerns, and requests related to Novidea's products and services
Gathering and analyzing customer information to accurately diagnose and resolve issues
Documenting all customer interactions and ensuring timely follow-ups
Adhering to the company's standard processes and procedures, escalating priority issues as per client business needs
Troubleshooting and supporting Salesforce-based insurance solutions for enterprise customers
Performing installations and configurations of both the Novidea system and Salesforce
Conducting training sessions for Novidea system end-users, focusing on defined CRM business processes
Creating and maintaining knowledge base articles for resolved issues to enhance self-service support
Ensuring excellent communication with customers, providing clear and timely updates on issue resolution

Fulltime

Client Support Technical Specialist

Fever

Location:
Spain , Barcelona

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
November 13, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Client Support Technical Specialist

Technical Support Specialist

Technical Support Specialist

Technical Support Specialist

Client Success Technical Specialist

Technical Support Specialist

Technical Support Specialist

Technical Support Specialist

Application Support Specialist

Client Support Technical Specialist

Fever

Location:Spain , Barcelona

Category:Customer Service

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:November 13, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Client Support Technical Specialist

Technical Support Specialist

Technical Support Specialist

Technical Support Specialist

Client Success Technical Specialist

Technical Support Specialist

Technical Support Specialist

Technical Support Specialist

Application Support Specialist

Location:
Spain , Barcelona

Category:
Customer Service

Contract Type:
Employment contract

Job Posted:
November 13, 2025