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Client Support Specialist

alterdomus.com Logo

Alter Domus

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Location:
Ireland , Cork

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Client Support Specialist for IT Portal Applications, you will be a key member of our International IT Team.

Job Responsibility:

  • Offer essential support to users via the Service Now platform
  • Provide expert advice and daily assistance to our business partners
  • Work closely with business units to collect and analyse requirements for enhancements
  • Engage in system upgrades and support tasks, troubleshooting and resolving technical issues in collaboration with our L2 and L3 support teams
  • Assess and improve existing processes for greater efficiency and effectiveness across our applications, following ITIL recommendation
  • Keep up-to-date with best practices, industry developments, and new technologies
  • Mentor and guide both internal and external users in resolving issues and implementing minor enhancements
  • Demonstrate leadership capabilities to effectively manage a team

Requirements:

  • At least three years of experience in a similar position
  • Proficient in using help desk software and remote support tools
  • Strong skills in Microsoft Office applications
  • Fluent in English
  • Exceptional problem-solving and analytical abilities
  • Excellent communication and interpersonal skills for effective collaboration with cross-functional teams and stakeholders
  • Capable of managing multiple tasks and prioritizing effectively
  • Self-motivated and a proactive team player
  • A true team player who can also work independently
  • Strong multi-tasking capabilities
  • Able to work well both independently and as part of a team
  • Willingness to work in a 24/5 rotation

Nice to have:

  • Power BI and SQL knowledge considered an asset
  • Familiarity with our industry is advantageous
What we offer:
  • Support for professional accreditations such as ACCA and study leave
  • Flexible arrangements, generous holidays, plus an additional day off for your birthday
  • Continuous mentoring along your career progression
  • Active sports, events and social committees across our offices
  • 24/7 support available from our Employee Assistance Program
  • The opportunity to invest in our growth and success through our Employee Share Plan
  • Plus additional local benefits depending on your location

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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